How does TytoCare work?
When should I use TytoHome?
TytoHome provides on-demand physical exams that capture heart, lung, ear, throat and temperature data. Make sure to pair your TytoCare Device as soon as you receive it so that it is ready to use when you need it. You may need to use your TytoCare Device when you or a family member is feeling sick or even for wellness checks.
Will I be able to talk to my doctor?
Currently, TytoHome is associated with our partner provider network, such as LiveHealth Online, Ochsner, Novant, Baptist Health and Sanford Health. You can share exams with your own provider, enabling them to access the exams.
Does TytoCare provide the remote doctor with real-time data?
Yes, depending on the medical service provider. The TytoCare platform has two main visit options: See a Clinician Online or Exam and Forward. The See a Clinician Online feature enables the clinician or doctor to access the TytoCare Device during a live video visit in real-time.
Can I use TytoCare for my annual wellness exam?
Yes, depending on the medical service provider. The TytoCare platform provides an on-demand physical exam that captures heart, lung, ear, throat and temperature data.
How much does it cost to use TytoCare?
The TytoCare app is free to download, and there is no monthly fee. The TytoCare Device is purchased separately, either through your healthcare provider (if offered) or from a retail outlet, such as BestBuy or tytocare.com. You will need to pay a per-visit fee in order to see a doctor, which without insurance may cost up to $59.99 per visit, depending on the healthcare provider in your area. You may be eligible for reimbursements from your insurance provider.
I don’t have health insurance. How much will an exam cost?
Depending on the healthcare provider in your area, you may pay up to $59.99 per visit without insurance.
Setting up your TytoCare Device
How long does it take to set up?
The process of setting up your TytoCare Device will take up to 10 minutes. It takes only a few steps: unboxing, registration, pairing, Tyto Academy (a practice visit), and conducting a real visit. We strongly recommend setting up your TytoCare Device as soon as you get it, so you’ll be ready to use it when someone is sick.
What if I don’t have a smartphone?
TytoHome requires a smartphone or tablet to download the TytoCare app and set up the device.
What do I need in order to use TytoHome?
To use TytoHome, you need a smartphone or tablet (iOS or Android) to download the TytoCare app. You need to charge your TytoCare Device before starting, and it’s best to set it up as soon as you get it. During setup, you will need your Wi-Fi password, and we recommend a second adult to perform exams on using the Tyto Academy.
How do I register for a TytoCare account?
If you received your TytoCare Device from a healthcare provider, through your insurance or from an employer, please check if they sent you instructions for creating an account. You may need to download the TytoCare app or other apps in order to create an account. If you purchased the TytoCare Device directly from BestBuy or tytocare.coml, you can simply sign up for an account, and we will match you with a TytoCare medical service provider in your area. We will never charge you or start a real doctor’s visit until you’re ready.
Purchasing a TytoCare Device
Where can I purchase TytoHome?
You can purchase TytoHome on our website, tytocare.com or bestbuy.com. TytoHome is also currently available through select health systems and providers.
What comes in the TytoHome box?
The TytoHome kit includes the TytoCare Device with exam camera and thermometer, otoscope adapter for examining the ears, stethoscope adaptor for heart and lung sounds, and a tongue depressor adaptor for the throat.
Do you offer a satisfaction guarantee?
We offer a 90-day satisfaction, return for any reason, make you happy guarantee from the date of purchase. Just contact our customer support team and don’t forget to keep your proof of purchase.
Does TytoCare ship internationally?
TytoCare Inc. currently only ships within the United States (including Alaska and Hawaii).
Is there a warranty?
We offer a one-year warranty from the date of purchase.
HSA/FSA Reimbursement (for users in the US)
Is TytoHome HSA/FSA approved?
TytoHome is approved for purchasing with HSA/FSA funds.
Can I use my HSA/FSA card to purchase?
Because TytoHome is HSA/FSA approved, you can pay on tytocare.com using your HSA/FSA debit card. You can also use another form of payment and apply for reimbursement through your plan at the discretion of your provider.
I already ordered. Can I still get reimbursed through my HSA/FSA account?
If you used a different credit card from your HSA/FSA debit card to purchase your TytoHome, please contact your HSA/FSA provider for reimbursement.
Can I combine my HSA/FSA card and my credit card to purchase Tyto?
No, please only use one form of payment at checkout.
How can I get a reimbursement from my HSA/FSA account?
You should follow the normal process as with any other medical reimbursement claims. You will need to reach out to your HSA or FSA provider for more details on how to proceed. If you have yet to buy the product, you can purchase from our website using your FSA or HSA card.