Frequently Asked Questions

TytoPro is designed for use by professionals to share examination data, obtain a specialist consult or second opinion, and support remote examination needs.  Pediatricians, internists, remote physicians and nurses, school nurses, EMT professionals, home care professionals, and urgent care facilities are just some of the specialties where TytoPro can be most beneficial.

TytoPro requires a tablet or smart phone, Wi-Fi and an internet connection.  Reviewing captured exam data is easy via a Clinician Dashboard running on a standard browser.

Data is transmitted between the Tyto device and the Tyto App via a Wi-Fi connection. The patient and clinician app also use a secure Wi-Fi internet connection to connect to the Tyto platform.

The Tyto Stethoscope is FDA cleared and all TytoCare devices fully comply with FDA regulatory requirements.

Yes, all exam data captured, stored and transmitted is done so on a HIPAA compliant platform.

We are currently launching TytoPro with health systems, employers, providers and strategic partners. Demand has already exceeded expectations, if you would like to pre-order Tyto please complete our no-obligation pre-order form. You may also contact our sales department at sales@tytocare.com.

TytoPro has a high-quality digital camera for taking pictures and videos of the ear, throat and skin, a digital no-touch infrared thermometer, a digital stethoscope with bell and diaphragm filtering capabilities, an otoscope and a detachable, disposable tongue depressor. Exams you can perform are: 1) heart auscultations, 2) lung sounds, 3) stomach/GI sounds, 4) throat, 5) ears, 6) skin, 7) temperature, and 8) heart rate

The battery will typically last a full day of exams. Full recharging takes approximately 2 hours.

The device costs $999. There is a monthly usage fee for using the telehealth service and cloud storage usage.

TytoPro offers a 30-day return policy with free shipping on returns.

Yes. TytoCare is designed to provide an end-to-end solution for those who need it, or integrate into existing telehealth platforms. If you already have a telehealth platform, TytoCare can integrate into your current solution and work with your institution’s needs. We provide this as part of our TytoLink™ integration services.

Yes, TytoCare can integrate with most EHR systems. We provide this as part of our TytoLink™ integration services.

Each TytoPro & TytoHome device is calibrated fully during the manufacturing process. As with all cameras and microphones (Tyto Otoscope, Exam Camera, and Stethoscope) there is no need to calibrate these products proactively. If a problem occurs during the usage of one of the Tyto Care components, please contact us at support@tytocare.com.

Tyto attachments can be wiped down with 70% alcohol wipes. Do not dip product into solution and do not use any cleaning agents with a stronger percent alcohol.

Tyto uses a rechargeable lithium ION battery, similar to batteries used in smartphones.

TytoCare products have passed an extensive validation & verification process as part of the product release process. In addition, the products have passed multiple performance bench tests versus comparable device to ensure similar or superior results.

You can easily offer TytoHome as a telehealth service to your patients. Please complete our no-obligation pre-order form and a sales representative will contact you. Please note that TytoHome is expected to be available for shipment in Q2 2017.

There is no charge to offer TytoHome to your patients unless you choose to subsidize their purchase. You will be able to offer TytoHome by downloading our free Clinician Dashboard that will enable you to receive “exam and forward” exams and conduct “live telehealth exams.” You will be charged a small transaction fee for exams conducted using TytoHome.

TytoHome costs $299 for patients. Exam costs depend on their insurance and your payment structure.

Yes. The device is a reimbursable HSA and FSA expense. Additionally, certain health plans or providers may choose to reimburse or subsidize the device cost for select populations. For more information please reach out directly to the insurance provider.

Many payers already reimburse for home telehealth visits. These payment policies vary by state and by payer. Where payment policies support the home as an originating site, telehealth visits supported by examination tools that replicate the in-person visit, such as TytoCare, are more likely to receive higher reimbursement rates when documented in the record of the examination. For more information on reimbursement policies, state laws, and to view helpful links, please see our reimbursement overview.

With Tyto you will be able to conduct multiple physical exams on multiple organs during a remote telehealth exam and confidently diagnose more conditions, which should enable you to obtain a higher level of reimbursement. In payment-parity states you would be legally entitled to the same reimbursement as you would get for an in-office exam. In other states, high clinical quality telemedicine exams – such as that performed with TytoCare is an important factor payers consider when defining reimbursement policies.

The same as you do today for an in-office visit, with an additional modifier that represents a telemedicine visit. There are several modifiers that can be used, depending payer guidelines so it is best you contact specific payers directly to understand their requirements. Until this year, the standard telemedicine modifier was GT, so for example, a new patient consultation that is “via interactive audio and video telecommunications systems” would be submitted 99201 GT. Starting in 2018, CMS has indicated their preference in eliminating the GT modifier in most cases and using the POS code 02 in its place. Separately, the AMA has been promoting the 95 modifier in certain encounters.

Please review our reimbursement overview; there are a number of links to reimbursement laws in each state, as well as Medicare and Medicaid telehealth laws.

Anyone can benefit from TytoHome, but it was created specifically with families in mind, for situations when you or your child are sick and you are looking for a way to obtain a diagnosis without having to go to the doctor or the Emergency Room (ER). TytoHome is designed to replicate the exams you would receive in your doctor’s office, giving you peace of mind that you can receive an accurate and timely diagnosis as part of a telehealth visit anywhere, anytime. TytoHome is also valuable for patients who require continuous monitoring, such as post-surgery outpatients or patients with chronic conditions.

TytoHome is designed for home use by patients or parents/caregivers. It has patented self-guidance technology to make examinations easy and effortless, and built-in training videos that help guide you through the process.

Tyto has a high-quality digital camera, a digital no-touch infrared thermometer, a digital stethoscope, an otoscope and a tongue depressor. Exams you can perform include: 1) heart exams, 2) lung exams, 3) stomach/GI exams, 4) throat, 5) ears, 6) skin, 7) temperature, and 8) heart rate. These can be done through “exam and forward” mode where you send the exam data to your doctor for diagnosis via email, or you can conduct a “live telehealth exam” for immediate diagnosis.

The Tyto Stethoscope is FDA cleared, and all TytoCare devices fully comply with FDA regulatory requirements.

Yes, all exam data captured, stored and transmitted is done so on our HIPAA compliant cloud platform, so you can be confident that your family’s health data is private and secure.

TytoHome costs $299 for the device. You can use your Health Spending or Flex Spending account to pay for TytoHome. Exams that you receive from your physician using TytoHome will be billed and reimbursed based on your doctor’s policies.

During our initial launch, TytoHome is being offered through healthcare systems and physicians, so your own doctor or health system may be available to diagnose your exams. To be updated when Tyto is available near you, please complete our no-obligation pre-order form.

If your physician is offering TytoHome you should receive a communication directly from him/her letting you know that it is available. If you would like to find out if your physician is offering TytoHome, please complete our no-obligation pre-order form.

Of course! That is what Tyto was designed for, remote use. You just need an internet connected Wi-Fi connection and you are all set!

Some insurance carriers may choose to reimburse the Tyto device. You should speak directly with your carrier to find out their specific policy. The device cost does qualify as a reimbursable expense under your HSA or FSA account.

Using Tyto is easy; it just requires a tablet or smart phone and a internet connection.

Data is transmitted via your existing Wi-Fi and internet connection.

Exam data is sent via an encrypted secure network to your physician or the physician of your choice and is stored on our HIPAA-compliant cloud. Only you and your doctor can determine who can access your medical records.