The healthcare industry is expected to see virtual care demand outpace ambulatory care volumes by 2020, according to a Forrester report.
As the value of the customer experience continues to increase, virtual care solutions must support patients along their entire care journey. To do this, health systems need to meet consumers’ evolved expectations, provide access to care along the continuum and improve provider workflow and experience.
For the report, Forrester analysts interviewed external subject matter experts to identify the maturity stage of 36 virtual care technology companies during the first quarter of 2019. Companies were segmented into late, growth or early stages.
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