At the beginning of the COVID-19 pandemic, Jordan Valley Community Health Center in Springfield, Missouri, was facing the problem of providing quality patient care in a safe environment while most of its patient base was staying home. The provider organization believed telehealth was the future, but had only been using the technology in small niches, such as school-based care. When COVID-19 hit, the organization was required to use telehealth in a much broader sense. “We expanded our solutions to include TytoCare, Zoom video conferencing and OTTO, which is a NextGen product,” said Dr. Matthew Stinson, vice president of medical and behavioral health services at Jordan Valley Community Health Center. “In the early phases of the pandemic, we also used telephone visits for behavioral health visits, medication refills, chronic disease management like diabetes symptom management, etc.” Click here to read the full article.