TytoCare Ltd.-Website Terms of Use

Last Revised: 16 September 2025

1. Scope and Applicability

These Website Terms of Use together with the Website Privacy Policy (as defined below) apply only in connection with your use of the Site and purchases you make through the Site and such use of the Site and purchases you make through the Site are governed only by these Website Terms of Use and the Website Privacy Policy. These Terms of Use do not apply to any use of the Tyto Solution (as defined below) including any Tyto Care telehealth communication services, Tyto Care mobile, desktop and web applications and/or to the Tyto Care devices’ firmware, use of which is governed solely by our Tyto Services Terms of Use and the Tyto Services Privacy Policy located at https://www.tytocare.com/consumers/terms-and-conditions/ and at https://www.tytocare.com/consumers/privacy-policy/ (together the “Solution Terms”). Any capitalized terms not defined hereunder shall have the meaning ascribed to them in the Website Privacy Policy.

2. Acceptance of the Terms

By entering to, connecting to, accessing, browsing or using the Site and/or (if applicable ) by making any purchase through the Site or registering to a Site Account, you acknowledge that you have read and understood the following terms of use, including the terms of our Website Privacy Policy https://www.tytocare.com/consumers/privacy-policy/ (the “Website Privacy Policy” and collectively with the Website Terms of Use, the “Website Terms”) and you agree to be bound by them and to comply with all applicable laws and regulations regarding your use of the Site and you acknowledge that these Website Terms constitute a binding and enforceable legal contract between Tyto and you. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ENTER TO, CONNECT TO, ACCESS OR USE THE SITE OR ANY PART THEREOF IN ANY MANNER OR OTHERWISE MAKE ANY PURCHASES ON THE SITE. IMPORTANT ! – IN CASE OF EMERGENCY PLEASE CALL YOUR LOCAL EMERGENCY SERVICES.

3. The Site and the Tyto Solution

Tyto is a leading and innovative company, that has developed, manufactures and distributes its proprietary telehealth communication solution comprised of the Tyto Care examination device (the “Tyto Device”), the Tyto Care mobile, desktop and web applications (the “Tyto Apps”) and the Tyto Care back-end platform (the “Tyto Platform” and together with the Tyto Apps and the Tyto Device – the “Tyto Solution”), through use of which, users of the Tyto Solution may receive healthcare services from their third party healthcare services providers or otherwise through their health plans where such third party healthcare services providers and health plans have entered into an engagement with Tyto for such purpose (the “Health Network”). IMPORTANT NOTE – TYTO DOES NOT PROVIDE OR ENDORSE ANY HEALTHCARE SERVICES OR HEALTH NETWORK. TYTO IS NOT RESPONSIBLE OR LIABLE TO YOU FOR ANY CLAIM, LOSS OR DAMAGE ARISING FROM THE SOLUTION OR ITS USE BY YOU OR BY ANY OTHER USER. Through this Site Tyto makes information concerning the Tyto Solution and its use, available to Users, and may allow Users to purchase Tyto Devices and subscriptions to use the Tyto Platform.

4. Site Account

Some of the services on the Site may permit or require you to establish an account (e.g. to make a purchase or to secure additional benefits) (the “Site Account”). You agree to provide, maintain and update true, accurate, current, and complete information about yourself as prompted by our registration processes (the “Registration Data”). You agree not to impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph. You also agree to notify us promptly at info@tytocare.com of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to our Site. We may suspend or terminate your Site Account and your ability to use your Site Account or portion thereof for failure to comply with the Website Terms. You are solely and fully responsible for maintaining the confidentiality of the login credentials (e-mail, username and password) of your Site Account and for all activities that occur under your Site Account. You agree not to disclose your login credentials to any third party. If you forget your password, you can request through the Site appropriate channel to have a new password issued and sent to your registered e-mail address. Your Site Account is at risk if you let someone else use it inappropriately and we reserve the right to terminate your Site Account if we determine that you or anyone using your Account violates these Terms. To learn more about the type of information collected by us in the scope of your use of the Site, please visit our Website Privacy Policy at https://www.tytocare.com/consumers/privacy-policy/. NOTE THAT TERMINATING YOUR SITE ACCOUNT MAY CAUSE THE LOSS AND/OR UNAVAILABILITY OF CONTENT, FEATURES, OR CAPACITY WITH REGARD TO YOUR SITE ACCOUNT. TYTO SHALL NOT BE LIABLE IN ANY WAY FOR SUCH UNAVAILABILITY AND/OR LOSS

5. User Purchase

Purchases on the Site are executed via third party payment clearance service providers or payment gateway providers, such as PayPal, Stripe etc. (the “Payment Services”) that are integrated and embedded in the Site. If you choose to proceed with a purchase on our Site then you: (i) agree to review and be bound by the relevant Payment Services’ terms of use and privacy policy; (ii) acknowledge that you may need to hold, or register, an active account at such Payment Services in order to complete a purchase and (iii) acknowledge that confirmation or rejection of your payment is not performed by Tyto. We are not responsible or liable for any activities or conduct of any Payment Services, and you agree to hold us harmless, and expressly release us, from any and all liability arising from or in connection with any payment activity performed on our Site. By making a purchase on the Site, you agree to be bound by the Solution Terms in your use and access to the Tyto Solution. We may choose to allow only eligible users to make purchases on the Site. Eligibility factors may be determined by Tyto at its sole discretion.

6. Loan Model

If you are applying through the Site to receive the Tyto Device for free, pursuant to your engagement with the Health Network, or otherwise under a ‘loan model’ (also known as Tyto’s ‘Subscription Access’ model), as presented to you at the time of purchase/application (the “Loan Model”) you hereby represent, undertake and acknowledge as follows: 6.1. If your application to receive a Tyto Device under the Loan Model, is approved by Tyto, Tyto will deliver the Tyto Device (the “Loaned Device”) to the address you provided in your application in accordance with Tyto’s shipping and delivery procedures. 6.2. Starting on the date you receive the Loaned Device and until such time that you return the Loaned Device to Tyto in accordance with these terms and the Solution Terms (the “Loan Period”), Tyto shall continue to be the exclusive owner of the Loaned Device, and You shall be responsible for the proper care and use of the Loaned Device, including in accordance with the Tyto Device operating instructions as published by Tyto from time to time. 6.3. Tyto may at any time request that You return the Loaned Device to Tyto for any reason including without limitation (i) where Tyto determines that You have failed to conduct a remote exam using the Loaned Device at least once in any 12 months period or (ii) if You are no longer eligible to a Loaned Device under the Health Plan. 6.4. In the event of such request by Tyto that You return the Loaned Device, or in the event that You request Tyto to return to Tyto the Loaned Device, Tyto shall provide you with a pre-paid return slip for either pick-up of the Loaned Device from your address or from a drop-off site near You, and You undertake to comply and return the Loaned Device within 30 days of receiving Tyto’s return instructions. You will return such Loaned Device in good working condition, without unreasonable wear and tear. 6.5. While the Loaned Device is provided to you under the Health Plan without payment to Tyto, you hereby guarantee that you will return of the Loaned Device in accordance with the terms outlined above.

7. Product Descriptions

We have made every effort so that our Sites display the dimensions and colors of our products as accurately as possible. However, the accuracy of your view of our products will depend on your monitor. We cannot guarantee that your monitor’s display of any color will be accurate. We do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. Returns of products may only be performed in accordance with our return policy (see our Return Policy below for additional information).

8. Third Party Sources and Content

The Site may enable you to view, access, link to, and use content from third parties (respectively “Third Party Source/s” and “Third Party Content”) that are not owned or controlled by us. A Third Party Source may be a third party website or service provider. We are not affiliated with and have no control over any Third Party Sources. We do not assume any responsibility for the content, terms of use, privacy policies, actions or practices of, any Third Party Sources. Please read the terms of use and privacy policy of any Third Party Source that you interact with before you engage in any such activity. We do not endorse any advertising, promotions, campaigns, products, services or other materials that are included in any Third Party Content or that is communicated to you from a Third Party Source. You are solely responsible and liable for your interaction with a Third Party Source. You agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us, and release us from any and all liability, arising from your use of and interaction on any Third Party Content and from your interaction with any Third Party Source. If you have any query or complaint regarding a Third Party Source or any Third Party Content, we would be happy if you inform us of it by writing to us at info@tytocaer.com, however your immediate course of action should be to contact the Third Party Source directly.  

9. User Representations and Undertaking

Your use of the Site (or any part thereof) is dependent on the fact that you hereby represent and warrant that:

• You possess the knowledge and judgment necessary to decide whether and how to use the Site or otherwise rely on any information available therein;
• You will obtain appropriate health-care advice to consider whether the Tyto Solution meets your needs before making any purchase on the Site. You acknowledge that there is no professional relationship (including any doctor-patient or advisor-advisee relationship) between you and Tyto, and that you may not solely or fundamentally rely on any information, content or any features you find on or through the Site;
• If you connect to, access or use the Site on behalf of any third party, you represent and warrant that you are duly authorized under any applicable law to represent such third party in connection with these Terms and to commit it to be bound by these Terms, and hereby make all representations and warranties herein on both your and its behalf;
• The execution of the Terms does not and will not violate any other agreement to which you are bound or any law, rule, regulation, order or judgment to which you are subject;
• You acknowledge that you are solely responsible for complying with applicable laws regarding your use of the Site; and
• You will not infringe or violate any of the Terms.Your use of the Tyto Solution or any part thereof is subject to and shall be in compliance with the Solution Terms.

10. Use Restrictions

There are certain conducts which are strictly prohibited in our Site. Please read the following restrictions carefully. Your failure to comply with the provisions set forth herein may result in civil and/or criminal liability. You may not, whether by yourself or anyone on your behalf: (i) copy, modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site or any of the Tyto information and resources about the Site, Tyto’s systems and technology and any other content related thereto (including contact information, videos, text, logos, button icons, images, data compilations, links, other specialized content, documentation, data, related graphics, intellectual property and other features (collectively, the “Content”), in any way or publicly display, perform, or distribute them; (ii) make any use of the Site and/or Content on any other website or networked computer environment other than in the Site, for any purpose, or replicate or copy the Content without Tyto’s prior written consent; (iii) create a browser or border environment around Tyto’s Site, Content and any part thereof (no frames or inline linking); (iv) interfere with or violate any other User’s right to privacy or other rights, or harvest or collect personally identifiable information about visitors or users of the Site without their express and informed consent, including using any robot, spider, site search or retrieval application, or other manual or automatic device or process to retrieve, index, or data-mine; (v) defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others; (vi) transmit or otherwise make available in connection with our Site any virus, worm, Trojan Horse, time bomb, web bug, spyware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component; (vii) interfere with or disrupt the operation of our Site, or the servers or networks that host our Site, or disobey any requirements, procedures, policies, or regulations of such servers or networks including by performing or assisting any DDOS attacks; (viii) frame or mirror any part of this Site without Tyto’s prior express written authorization; (x) create a database by systematically downloading and storing all or any of the Content from our Site;(xi) use our Site for any illegal, immoral or unauthorized purpose; (xii) use our Site, the and/or the Content for non-personal or commercial purposes without Tyto’s express prior written consent or pursuant to an express written agreement.

11. Website Privacy Polic

Tyto respects your privacy and is committed to protect the information you share with it. We believe that you have a right to know our practices regarding the information Tyto collects when you connect to, access or use our Site. Our policy and practices and the type of information collected are described in our Website Privacy Policy https://www.tytocare.com/consumers/privacy-policy/. If you intend to connect to, access or use our Site you must first read and agree to the Website Privacy Policy.

12. Intellectual Property Rights

14. Changes to our Site

Tyto reserves the right to modify, correct, amend, enhance, improve, make any other changes to, or discontinue, temporarily or permanently our Site (or any part thereof, including but not limited to the Content) without notice, at any time and at its sole discretion. In addition, you hereby acknowledge that the Content provided under our Site may be changed, extended in terms of content and form or removed at any time without any notice to you. You agree that Tyto shall not be liable to you or to any third party for any modification, suspension, or discontinuance of our Site’s presented information and or the Content included in our Site

15. Disclaimer and Warranties

TYTO DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, THE INABILITY TO USE OR OPERATE, OR THE CONTENT AVAILABLE ON OUR SITE. YOU AGREE AND ACKNOWLEDGE THAT THE USE OF OUR SITE IS ENTIRELY AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY FOR ANY USE OF THE SITE NOT IN ACCORDANCE WITH TYTO INSTRUCTIONS AND RECOMMENDATIONS. TYTO SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER IT WAS CAUSED CONSEQUENTLY OR IN CONNECTION WITH THE USE OF THE SITE, THE CONTENT OR ANY OTHER INFORMATION DERIVED FROM USE OF THE SITE, WHETHER OR NOT THE COMPANY HAD BEEN INFORMED BY THE USER OF SUCH POSSIBLE DAMAGE. OUR SITE, INCLUDING ANY TECHNICAL SUPPORT SITE, ARE PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS, REPRESENTATIONS OR WARRANTIES AS TO THE ACCURACY, QUALITY, AVAILABILITY, RELIABILITY, SUITABILITY, COMPLETENESS, TRUTHFULNESS, USEFULNESS, OR EFFECTIVENESS OF ANY CONTENT AND INFORMATION AVAILABLE ON OUR SITE. THE USE OF OUR SITE IS ENTIRELY AT YOUR OWN RISK AND TYTO SHALL HAVE NO LIABILITY RELATING TO SUCH USE. TYTO DOES NOT WARRANT THAT THE OPERATION OF OUR SITE IS OR WILL BE SECURE, ACCURATE, COMPLETE, UNINTERRUPTED, WITHOUT ERROR, OR FREE OF VIRUSES, WORMS, OTHER HARMFUL COMPONENTS, OR OTHER PROGRAM LIMITATIONS.

16. Limitation of Liability

IN NO EVENT SHALL TYTO, INCLUDING ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS AND ITS AGENTS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTIONS RESULTING FROM OR ARISING OUT OF OUR SITE, OR THE USE OR INABILITY TO USE OUR SITE, THE CONTENT, LOSS OF GOODWILL OR PROFITS, THE PERFORMANCE OR FAILURE OF TYTO TO PERFORM UNDER THESE TERMS, ANY OTHER ACT OR OMISSION OF TYTO BY ANY OTHER CAUSE WHATSOEVER; OR BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, REGARDLESS OF WHETHER TYTO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ACTION MAY BE BROUGHT BY YOU FOR ANY BREACH OF THESE TERMS MORE THAN ONE (1) YEAR AFTER THE ACCRUAL OF SUCH CAUSE OF ACTION. AS SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEN SUCH LIMITATIONS ONLY MAY NOT APPLY TO A USER RESIDING IN SUCH STATES. SUCH LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO ALL CLAIMS FOR DAMAGES, WHETHER BASED IN AN ACTION OF CONTRACT, WARRANTY, STRICT LIABILITY, NEGLIGENCE, TORT, OR OTHERWISE. YOU HEREBY ACKNOWLEDGE AND AGREE THAT THESE LIMITATIONS OF LIABILITY ARE AGREED ALLOCATIONS OF RISK CONSTITUTING IN PART THE CONSIDERATION FOR TYTO’S SITE TO YOU, AND SUCH LIMITATIONS WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY, AND EVEN IF TYTO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES AND/OR DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL TYTO’S CUMULATIVE LIABILITY TO YOU (INCLUDING IN CONNECTION WITH YOUR PURCHASE OR LOAN OF THE TYTO DEVICE) EXCEED AMOUNTS ACTUALLY PAID BY YOU TO TYTO IN THE SCOPE OF YOUR PERMITTED USE OF THE SITE.

17. Indemnification

By using the Site you agree to defend, indemnify and hold harmless Tyto, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney’s fees and third party claims) arising directly or indirectly from: (i) your violation of any term of these Terms; (ii) your negligence or willful misconduct; and (iii) your violation of any applicable law or rights of a third party or regulation

18. Amendments to the Terms

Tyto may change the Terms from time to time, at its sole discretion and without any notice. We will notify regarding substantial changes of these Terms on the homepage of the Site and/or we will send you an e-mail regarding such substantial changes to the e-mail address that you provided during registration. Such substantial changes will take effect seven (7) days after such notice was provided on our website or sent via email. Otherwise, all other changes to these Terms are effective as of the stated “Last Revised” date and your continued use of our Site after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

19. Minors

Our Site are not structured to attract children under the age of 16 years. If you are under 16 years please do not visit or use the Site. If you are between 16 and 18 years of age, then you must review these Terms with your parent or guardian before visiting or using our Site to make sure that you and your parent or guardian understand these Terms and that your parent or guardian agree to them.

20. General

• Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof.
• These Terms do not, and shall not be construed to create any relationship, partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between Tyto and you.
• Depending on your primary place of residency these Terms, their interpretation, and any claims and disputes related hereto, shall be governed by the following governing laws specified below, and any and all such claimsand disputes shall be brought in, and you hereby consent to them being litigated in and decided exclusively by a court of competent jurisdiction located in the following locations: a) If your primary residence is in the USA, the governing law and the exclusive jurisdiction shall be the laws of the state of New York and the city of New York (respectively); b) if your primary residence is in Europe, the governing law and the exclusive jurisdiction shall be the laws of England and Wales and the city of London (respectively); c) If your primary residence is in Israel or in any other territory not mentioned in a) or b) above, the governing law and the exclusive jurisdiction shall be the laws of the State of Israel and the city of Tel Aviv (respectively).
• Tyto may assign its rights and obligations hereunder and/or transfer ownership rights and title in the Site to a third party without your consent or without prior notice to you. Your rights and obligations under the Terms are not assignable. Any attempted or actual assignment thereof without Tyto’s prior explicit and written consent will be null and void.
• If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.
• No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default.
• These Terms constitute the entire terms and conditions between you and Tyto relating to the subject matter herein and supersede any and all prior or contemporaneous agreements, understandings, promises, conditions, negotiations, covenants or representations, whether written or oral, between Tyto and you, including, without limitation, those made by or between any of our respective representatives, with respect to the Site. You agree that you will make no claim at any time or place that these Terms have been orally altered or modified or otherwise changed by oral communication of any kind or character. You further agree that you are not relying upon any promise, inducement, representation, statement, disclosure or duty of disclosure of Tyto in entering into these Terms.

21. For Information, Questions or Notification of Errors, Please Contact:

If you have any questions (or comments) concerning the Terms, you are most welcome to send Tyto an email to: support@tytocare.com, or use the channels of communication available on the Site such as by pressing the “Contact Us” button, and Tyto will make an effort to reply within a reasonable timeframe. By contacting the Company, you warrant and agree that you are free to do so, and that you do not provide Tyto with information which violate any third-party intellectual rights. You should not share any medical information when communicating with Tyto’s support and customer service team.

22. Purchase, Shipping and Return Policy

22.1. Coupons and Discounts We aim to keep our Solution as affordable as possible and often distribute coupons and coupon codes through various channels for that purpose. Please be aware that you are not permitted to combine coupons and coupon codes nor add them retroactively to your order. Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Site may be governed by rules that are separate from these Terms. Unless otherwise stated in such Promotions’ rules, we reserve the right to terminate and change the terms of any such Promotions at any given time without prior written notice. If you participate in any Promotions, please review the applicable rules. Please be aware that Coupon codes cannot be applied to orders made under a Health Plan or using insurance/employer plan benefits. 22.2. Shipment and Delivery Orders of products will be delivered to the address that appears on your order. Orders for subscriptions (if made available through the Site) will enter into effect upon your receipt of the Tyto Device, unless otherwise displayed to you in the Site during the purchase process. We make our best reasonable efforts to ship and deliver the Orders after the completion of the production and our quality checks within a reasonable time; however, there may be delays due to various external factors that are beyond our control. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the United States or outside of Israel. We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner. Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred customs charges. When you place your order, you must choose shipping and delivery options according to the prices and delivery times set forth on the Site. Upgrading your shipment does not infer overnight delivery. Delivery times are based on estimation only and exclude the production and verification stages. It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details. Shipping claims should be addressed within 30 days from the date of the expected time for delivery. 22.3. Returns Policy We do our best to make returns and exchanges for products purchased through the Site (i.e. this does no apply to Devices obtained under the ‘Loan Model’/’Tyto Subscription Access’) as simple as possible. You may cancel, return and receive a refund for your purchases on the Site if you notify us of such cancellation within the first 14 days after delivery (with respect to tangible products) or after purchase (with respect to subscriptions to our services) (the “Cancellation Period”). In order to exercise such right of cancellation, you must notify us of cancellation within the Cancellation Period. When cancelling purchases of tangible products, we may either provide you with a prepaid shipping label or direct you to return your product at our local dealer. As part of the return process we may require you to send us a picture of the product you wish to return prior to allowing such return. We will provide you a refund of the purchase price you paid through the Site, for cancelled purchases once we approve that the product is returned in it’s unused, original and merchantable condition and in its original packaging, including all accessories. To start your product return process, simply go to Returns section in our website and fill the return authorization form or otherwise contact us at support@tytocare.com. Refunds will be affected via the same method of payment used by User to order the product (credit card, debit card, PayPal, etc.). Please allow up to 30 days from when we receive the item, for the credit to appear in your account. Keep in mind that some refunds may take over 30 days from the purchase date to be processed. Important Notes:

• All store credits and exchanges are non-refundable.
• It is the customer’s responsibility to ship the item(s) back within 30 business days from receiving the return shipping label, and 30 business days from receiving authorization to return an international order. Return requests will not be processed after such timeframes.
• This returns policy does not apply to the return of a Loaned Device which is described in section 6 above.

22.4. Support and Warranty for Purchase Tyto Device Tyto’s one year product warranty. The Tyto Device and any other tangible product purchased by you through the Site (i.e. this does no apply to Devices obtained under the ‘Loan Model’/’Tyto Subscription Access’), will be free from material defects in materials and workmanship when used normally in accordance with Tyto’s published guidelines, user manual, documentation accompanying the product and the Solution Terms, for a period of one (1) year from the date of original purchase (“Warranty Period”). If the purchased product is determined by TytoCare to be defective during the Warranty Period, and subject to applicable law, Tyto shall, at its option, repair or replace the product free of charge. In the event Tyto cannot repair or replace a product determined to be defective during the Warranty Period, Tyto will refund the amount of the original purchase price paid by you to Tyto for such product, upon receipt of proof of purchase, depreciated, on a straight 3 year line basis. To receive warranty repair or replacement, a warranty claim must be made during the Warranty Period and within ten (10) days following the discovery of the defect. In addition, the product must be returned to TytoCare in accordance with Tyto’s instructions provided at the time the claim is made.   Warranty claims must be submitted in writing to the following addresses: TytoCare Inc. 264 West 40th St. 16 FL, New York, NY 10018   This product warranty is subject to the following limitations: This warranty is valid only if the sticker at the bottom of the product is present indicating the serial number and manufacturing details. TytoCare is not responsible for damage arising from failure to follow instructions relating to the use of the product. The user shall be responsible for proper maintenance and handling of the product. No warranty is extended if the product has been altered or modified in any way. No warranty is extended to any product that has been misused or damaged. This warranty is extended only to the original purchaser who purchased the product through the Site. This warranty does not include problems or product malfunctions caused by the user’s acts (or failure to act), the acts of others, or events beyond Tyto’s reasonable control. NO OTHER WARRANTY This limited warranty is the only warranty made by Tyto with respect to products and services purchased by you through the Site. Where products on the Site are made available to Users pursuant to Tyto’s affiliation with a third party health services/insurance (or related services) provider, Tyto liability the relevant Provider, for occurrences that may be covered under this section 20, shall precede any liability that Tyto may have to User hereunder, such that Tyto shall not have duplicate liability for the same occurrence. TYTO MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES PURCHASED THROUGH THE SITE AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND TYTO DOES NOT REPRESENT THAT ANY PRODUCTS OR SERVICES PURCHASED THORUGH THE SITE WILL MEET THE PURCHASER’S OR USER’S REQUIREMENTS. Subject to applicable law, Tyto’s sole liability under this warranty will be, at its option, to either repair or replace the defective product or to refund or credit the purchase price to the original purchaser. THE USER AGREES THAT UNDER NO CIRCUMSTANCES WILL TYTOCARE’S LIABILITY RELATING TO THE PRODUCT OR SERVICE IT PURCHASED THROUGH THE SITE, EXCEED THE PURCHASE PRICE PAID THEREFOR