Careers

Tyto Care is a leading Israeli medical device start-up that is selling an innovative consumer health solution worldwide. The Tyto solution enables users to take their health into their hands by performing their own medical exams from the comfort of home. Our users include parents, school nurses, employers and physicians. We are committed to providing certainty, peace of mind, convenience, and privacy.

We are looking for a talented Senior BI engineer to join us on our path to success.

Responsibilities

·       Design and execute plan to implement TytoCare data warehouse strategy

·       Work with database administrators and Developers to maintain & improve our data warehousing system for business intelligence, reporting and analytics.

·       Design & execute data ETL processes from multiple source systems into the data warehouse.

·       Assist in business report generation to internal and external customers for business decision making.

·       Design & build visual dashboards in the business intelligence tools.

·       Assist in data administration, modelling and integration activities in the data warehouse system.

·       Support the development of business intelligence standards to meet business goals.

·       Maintain documentations for all business intelligence processes.

Technical Skills

·       Advanced SQL skills required.

·       5 years experience designing & maintaining a data warehouse including complex ETL processes.   

·       Advantage for cloud platforms such as RedShift, BigQuery

·       4 years of experience developing visual BI reports. Knowledge of QlikView or Qlik Sense, PowerBI, Tableau is an advantage.

·       Scripting capabilities with Python or similar language is an advantage

·       Statistical knowledge and core mathematical ability.

·       Bachelor’s degree in a quantitative discipline (Computer Science, Math, Statistics, etc.) is an advantage.

Personal Skills

·       Ability to work as part of a team

·       Ability to lead and execute projects end-to-end

·       Ability to tell a story using data and visualization.

·       Strong analytical and problem-solving skills.

·       Strong verbal and written communication skills.

·       Strong organizational skills.

TytoCare is a leading company in the booming field of telehealth, making remote doctor’s visits a reality. The TytoCare platform enables health system, payer and employer customers to roll out next generation telehealth solutions for consumer and professional users. If you’re an innovative, passionate, and problem-solving team player, we want to hear from you!

About the role

We are looking to hire a UI/UX designer to be part of the product team, to help us improve our product and grow our user base. If you’re hard-working and dedicated, a team player, creative, passionate about new technology and new design trends with an eye for details – send us your CV.

Responsibilities:

·       Collaborate with product managers, developers, and cross-functional stakeholders to understand requirements, define thoughtful solutions, and design extraordinary products that meet our business goals.

·       Take broad, conceptual ideas and turn them into something useful and valuable

·       Design end-to-end flows and experiences that are simple and elegant for our multiple supported platforms

·       Craft designs within existing visual systems and/or standards

·       Interaction Design skills defining an experience based in understanding people’s needs and behaviors. Experience using prototyping to demonstrate how a particular flow or interaction will work

·       Visual Design skills with proficiency in typography, desktop/mobile UI, color, layout, iconography and aesthetic sense

·       Experience designing for diverse types of users (international audiences, multi-language localization, accessibility for people with disabilities, etc.)

·       Be an integral part of the design cycle from inspiration through UX and usability sessions, to delivering pixel-perfect UI to development.

Requirements:

·       3+ years of experience in designing user/customer-facing products, including experience with either B2C and B2B.

·       Understand the product lifecycle from research and inspiration through UX, prototyping, and design to usability testing.

·       Proven experience solving complex UX problems.

·       Articulate and effective communication skills, both verbal and written (in English and Hebrew)

·       Experience with print materials is an advantage

·       Experience with industrial design is an advantage

·       Must be able to provide a portfolio for review

We are looking for a technical support manager (Tier 3) to develop and lead our support infrastructure, primarily internally and cross-departmentally. The TSM will also act as a focal point for B2B customers and consumers on occasion, as needed. You will work closely with the support, R&D (hardware, software, web, server), product, sales, and implementation teams to monitor and resolve technical issues in an exciting cross-platform consumer telehealth solution.

Key responsibilities:

·       Manage Tier III support issues, cross-departmental workflows, and escalation management.

·       Identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions

·       Lead and monitor corrective actions

·       Work with technical partners to provide technical support

·       Help drive troubleshooting and product decisions through data: monitor, identify and act upon data trends

·       Collaborate with Support, R&D, Product Management, Customer Success, Sales and Operations team to ensure customer feedback is received in a structured and organized manner

·       Act as focal point for internal and external customer escalations

·       Define, recommend, and implement innovative solutions that maximize operational efficiencies and customer satisfaction

Requirements

·       5+ years of experience in technical support working with global customers

·       Degree in Electronics or Mechanical engineering – a must

·       Strong technical background in Hardware, networking, log analysis, and troubleshooting methods

·       Knowledge and hands-on experience in monitoring and alerting solutions

·       Proven ability to resolve customer problems, complaints and issues utilizing internal and external resources

·       Experience implementing processes and cross-departmental solutions in a global company

·       Proven technical troubleshooting and fault isolation skills in a multi-platform system environment

·       Networking knowledge (Routing, Switching, Firewalls)

·       Excellent interpersonal skills and a can-do approach

·       Data-driven approach and familiarity with CRMs, Jira, Arena, and knowledge-base systems

·       High level of English (written and spoken)

Tech Support Representative

We are looking for a bright student to join our support team. Join us as we continue our rapid growth!

Job requirements:

·       Proven technical or support background, experience with technical support/ QA

·       Experience in customer-facing roles and performing technical demos and trainings

·       An independent “can-do” approach

·       Great proficiency in written and spoken English

·       Self and independent learner

Advantages:

·       Technical documentation abilities, managing knowledge databases.

·       2nd year students

Scope of Position:

·       Part- time job (50%), hourly salary

·       Including night shifts

·       Availability on weekends, Friday and Saturday –(about Once every 3-4 weeks).

Wanna hear more?   please send your CV to Careers@tytocare.com

TytoCare is the industry’s only telehealth platform that offers patients an easy, at-home virtual doctor’s visit paired with a full medical exam. The platform marries a traditional video visit with an all-in-one medical device, expanding the range of conditions that a provider can treat for and manage from the comfort of a patient’s home, or wherever they may be. The easy-to-use device and app drives greater telehealth utilization among consumer, enabling more nuanced triage, continuity of care, and more meaningful connections between patients and care teams.

Founded in 2012, TytoCare spent 4 years developing the best-in-class hardware and SAAS solution for use by consumers at home as well as for in clinic-to-clinic and inpatient settings.  Since receiving FDA-clearance in 2016, the company has rapidly grown to 120+ health sector partners including health systems, health plans, and technology partners and has doubled its revenue annually. Tyto closed its most recent Series C funding round in April 2020, bringing our total funding to $100M+.

SW Testing Student

We are looking for a bright student to join our testing team. Join us as we continue our rapid growth!

As a SW Tester @ TytoCare, your efforts in executing product testing, problem-solving, and collaboration will directly contribute to the development of best in class product.

No prior work experience needed. Ideally, you’re a 2nd year Computer Science/Biomedical/Bioinformatics/ Engineering student

This is a part-time position (10-15 hours a week)

Have the following?

Excellent computer skills, including the ability to figure out technology processes.

Passionate about software, technology and healthcare.

Demonstrate the ability to independently manage and lead tasks start to finish.

Fantastic communication skills – speak, read and write in Hebrew and in English.

              Curious mindset with the ability to ask questions and dive deep into them.

Determined.

If this sounds like you, send your CV to Careers@tytocare.com

TytoCare is the industry’s only telehealth platform that offers patients an easy, at-home virtual doctor’s visit paired with a full medical exam. The platform marries a traditional video visit with an all-in-one medical device, expanding the range of conditions that a provider can treat for and manage from the comfort of a patient’s home, or wherever they may be. The easy-to-use device and app drives greater telehealth utilization among consumer, enabling more nuanced triage, continuity of care, and more meaningful connections between patients and care teams.

Founded in 2012, TytoCare spent 4 years developing the best-in-class hardware and SAAS solution for use by consumers at home as well as for in clinic-to-clinic and inpatient settings.  Since receiving FDA-clearance in 2016, the company has rapidly grown to 120+ health sector partners including health systems, health plans, and technology partners and has doubled its revenue annually. Tyto closed its most recent Series C funding round in April 2020, bringing our total funding to $100M+.

About Tyto Care:

Tyto Care is the industry’s only telehealth platform that offers patients an easy, at-home virtual visit paired with a full medical exam. The platform fuses traditional video visits with an all-in-one medical device, expanding the range of conditions that a provider can treat and manage from the comfort of a patient’s home. The easy-to-use device and app drives greater telehealth utilization among consumers, enabling more nuanced triage, continuity of care, and more meaningful connections between patients and care teams.

Founded in 2012, Tyto Care spent 4 years developing the best-in-class hardware and SaaS solution to provide greater accessibility to common consumers at home, as well as for clinic-to-clinic and inpatient settings. Since receiving FDA-clearance in 2016, the company has rapidly grown to 120+ health sector partners including health systems, health plans, and technology partners and has doubled its revenue annually. Tyto Care closed its most recent Series C funding round in April 2020, bringing our total funding to $100M+.

Join us as we continue our rapid growth.

Description:

In this role you will provide financial planning, budget analysis and implementation and business analysis support, with primary focus on revenues and projections. A strong understanding of accounting preferred.

This role includes annual business planning, monthly forecasting, budget tracking, and monitoring and supporting the business via financial analysis. Responsible for maintenance of the local planning tool and coordination with IT on global BI tools to enable meaningful management reporting.

Responsibilities:

• Assist in maintaining and improving business critical financial models and associated planning processes
• Work cross-functionally to build detailed financial plans and review performance on a regular basis
• Play a hands-on role in the preparation and of internal and external financial and KPI reporting, as well as the production of board materials
• Identify, measure, and manage key performance indicators (KPI’s) that drive business performance
• Actively contribute to the implementation and enhancement of various financial systems as necessary.
• Monitor business results and processes to ensure effective controls

• Serve as a consistent and reliable source of financial and business analytics, contributing to data-driven, financially sound decision-making across the organization

• Liaise with IT teams to ensure local planning system and global BI platforms are up-to-date and support business needs

What skillset you already have:

• Bachelor’s degree in accounting, finance or similar field
• 3 to 5 years of business experience in Financial Analysis, in the hi-tech industry, public company preferred.
• Analytical skills and high degree of comfort conducting analysis independently
• Ability in analyzing large amount and data and draw quick and meaningful conclusions

• Ability in working in dynamic, fast moving business environment, start-up experience
• High standards of accuracy and precision; operational discipline; ability to deliver against tight deadlines
• A high level of proficiency with MS Excel
• Experience working with financial and business systems including Netsuite, Priority, and FP&A tools
• After internship in one of the BIG4

• Must be a strong team player

The role will work closely with the global senior leadership of the organization and requires mastery of the English language, with excellent presentation and communication skills.

Description: Tyto Care is looking for an iOS mobile developer to join our mobile app dev team. We’re developing a consumer-facing mobile app that seamlessly connects people to clinicians to provide the best home examination and diagnosis solutions. You will work in a team that designs and develops Tyto’s solution. You will take part in the design, development & testing of the Tyto’s IOS application, and contribute in all phases of the development lifecycle. Required Skills: 4+ years of experience in mobile application development – Must At less 2 years of experience developing in iOS (objective C) – Must Experience in C++ – advantage Experience in Android applications development – advantage Experience with mobile automation – advantage. Experience developing a mobile app for IoT / connected device– advantage Team player – working closely with QA, Product, UX, and other team members

The B2B Digital Campaign Manager is responsible for implementing and tracking all Go-To-Market plans and activities. The role requires the ability to plan, organize, execute and measure marketing programs that generate increasing demand for new prospects and help advance existing opportunities in partnership with sales, creative and web.

The ideal marketer will be an effective business communicator who is able to work well with multiple stakeholders and product experts to ensure the best possible programs are taken to market. The person in this role will focus on developing a high-performing demand engine utilizing primarily online channels to achieve targets, including paid search, paid social, website/SEO optimization, content generation and any additional supporting activities. Assist with developing a sound content strategy for 2021 and beyond will be an important early project to help establish a solid foundation for all campaigns

Responsibilities:

·       Engage with market experts and content team to develop short, medium and long-term content plans that will serve as the foundation for all inbound demand generation via digital channels.

·       Develop and execute integrated demand generation plans that leverage digital delivery channels to engage with and attract leads, including search (organic and paid), email, nurture programs, webinars, tradeshows, content syndication, social media (free and paid), etc.

·       Increase top of funnel leads, monitor and improve program performance and manage conversion rates throughout the marketing and sales funnel.

·       Align all programs with business goals and provide bi-weekly reports showing progress toward goals.

·       Track and report on key KPIs, including Impressions, Clicks, Conversions, Organic vs. Paid traffic, channel performance, lead funnel attainment (as noted above), etc.

·       Proactively engage with sales, coordinate, communicate and optimize impact of marketing activities, including defining sales enablement needs, prospect facing content, customer stories and other sales and marketing collateral.

Skills:

·       Digital marketing best practices and certifications such as Google Analytics & Google Ads

·       Marketing/Sales funnel knowledge and experience

·       Marketing automation platform experience, preferably Hubspot and Microsoft Dynamics. 

·       CRM automation and reporting

·       Planning/project management

·       Understands how to use social media in an overall demand creation approach

·       Ability to direct content building required for demand creation

·       Can learn quickly and communicate effectively in a fast-paced environment

Education:

·       BS in marketing or business, or comparable education/experience

Background/ Experience:

·       5 or more years in B2B digital marketing

·       Proven experience driving desired results through digital channels

·       PPC program management experience required with strong understanding of SEO and inbound marketing strategy and execution

·       A self-starter with passion to create the next generation of health care

Technologies Supporting the Role:

·       Marketing automation Systems

·       Dynamics (CRM) Pluse

·       Google Analytics / Google 360 / Google Data Studio

Benefits:

·       The opportunity to help shape the future of healthcare

·       A competitive compensation package including stock options

·       Once work in person is returned – An amazing new office with stocked kitchen and regular company gatherings

·       Work with a passionate, talented team of incredible people!

• Manage tradeshows, webinars, customer events in the US. From research to locate best shows/we to contracting with the shows, arranging all materials needed – physical or virtual booths, shipping, meetings, speaking opportunities. Promoting the show via content development for emails, banners, PR and social posts.
• Manage advisements in publications and magazines for US and Europe  – Research, communicate and negotiate for advertisement on Banners, Newsletters and sponsored articles.
• Manage paid and organic Digital Marketing campaigns.
• Manage email marketing automation campaigns.
• Post event follow up with leads with email outreach, social posts.
• Materials creations with designers for banners, sales decks, marketing decks, video editing.

 Requirements:

• 4+ years digital marketing experience.
• 2 years tradeshow experience.
• 2 years social media marketing.
• Tech or medical device industry experience.
• BA Degree or more

TytoCare is the industry’s only telehealth platform that offers patients an easy, at-home virtual visit paired with a full medical exam.  The platform marries a traditional video visit with an all-in-one medical device, expanding the range of conditions that a provider can treat for and manage from the comfort of a patient’s home, or wherever they may be.  The easy-to-use device and app drives greater telehealth utilization among consumer, enabling more nuanced triage, continuity of care, and more meaningful connections between patients and care teams.

Founded in 2012, TytoCare spent 4 years developing the best-in-class hardware and SAAS solution for use by consumers at home as well as for in clinic-to-clinic and inpatient settings.  Since receiving FDA-clearance in 2016, the company has rapidly grown to 120+ health sector partners including health systems, health plans, and technology partners and has doubled its revenue annually.  Tyto closed its most recent Series C funding round in April 2020, bringing our total funding to $100M+.

Join us as we continue our rapid growth.

POSITION DESCRIPTION

Reporting to the Senior Director of Payors & Providers (East), the Director of Payor Solutions will be responsible for sourcing, structuring, and closing health plan partnerships. 

The successful candidate will:

§  Exude an executive presence, being able to manage up (VP and CEO) and within all levels of the company as well as externally with the C-suite within prospects and partners

§  Thrive in a start-up environment, taking initiative, thinking out-of-the-box, and taking pride in being measured by results

§  Be ready, able and excited to roll up their sleeves and execute

Specific responsibilities include:

§  Identify and build prospective partnerships with health insurers / payors, self-insured employers, and benefits consultants

§  Sourcing and leading new business opportunities and partnership development within existing large partners: networking to identify new business opportunities, deal structuring, negotiation, closing, execution, and ongoing partnership management

§  Being the company’s subject matter expert on value-based care, health plans, and employer benefits news, regulatory, companies and contacts, new entrants, and helping develop which market strategies can be used to attract and close clients

§  Representing the company at trade shows, conferences and other relevant industry events

§  Working with leadership to expand the scope of TytoCare’s applicability to encompass new opportunities, use cases, and markets as they emerge

§  Collaborating with marketing, product and strategy teams to ensure that priorities and interdependencies are synchronized and well executed

§  Executing go-to-market plans and revising plans as needed

§  Possessing a strong understanding of our products, our competition in the industry and positioning

Our ideal candidate will have:

·       Successfully developed enterprise partnerships for a health plan, self-insured employer, or other value-based care organization

·       Experience selling to clinical, business and IT management within health plans, self-insured employers, or value-based care organizations

·       Have deep knowledge of the US health care system and of the segments/workings of health insurance coverage

·       Have deep understanding of consulting or advisory client management, working with C-level teams

Requirements:

§  College degree

§  MBA or 2 years management consulting experience

§  6+ years health sector experience in a partnerships, strategy, or operations role

§  Start-up experience, or at minimum can clearly demonstrate ability to work in an entrepreneurial, hands on and adaptive environment

§  Willingness to travel 25%+

COMPENSATION

A comprehensive compensation package will include a competitive base salary, performance-based bonus, and stock op

TytoCare is the industry’s only telehealth platform that offers patients an easy, at-home virtual visit paired with a full medical exam.  The platform marries a traditional video visit with an all-in-one medical device, expanding the range of conditions that a provider can treat for and manage from the comfort of a patient’s home, or wherever they may be.  The easy-to-use device and app drives greater telehealth utilization among consumer, enabling more nuanced triage, continuity of care, and more meaningful connections between patients and care teams.

Founded in 2012, TytoCare spent 4 years developing the best-in-class hardware and SAAS solution for use by consumers at home as well as for in clinic-to-clinic and inpatient settings.  Since receiving FDA-clearance in 2016, the company has rapidly grown to 120+ health sector partners including health systems, health plans, and technology partners and has doubled its revenue annually.  Tyto closed its most recent Series C funding round in April 2020, bringing our total funding to $100M+.

Join us as we continue our rapid growth.

POSITION DESCRIPTION

Reporting to the Senior Director of Payors & Providers (East), the Director of Provider Solutions (East) will be responsible for sourcing, structuring, and closing enterprise-level health system partnerships on the East Coast. 

The successful candidate will:

§  Exude an executive presence, being able to manage up (VP and CEO) and within all levels of the company as well as externally with the C-suite within prospects and partners

§  Thrive in a start-up environment, taking initiative, thinking out-of-the-box, and taking pride in being measured by results

§  Be ready, able and excited to roll up their sleeves and execute

Specific responsibilities include:

§  Growing and managing strategic partnerships to meet revenue and strategic targets

§  Sourcing and leading new business opportunities, sales and partnership development within the territory including, prospecting, deal structuring, negotiation, closing, and execution

§  Being the company’s subject matter expert on East Coast health systems, including news, regulatory, companies and contacts, new entrants, and helping develop which market strategies can be used to attract and close clients

§  Working with leadership to expand the scope of TytoCare’s applicability to encompass new opportunities, use cases, and markets as they emerge

§  Collaborating with marketing, product and strategy teams to ensure that priorities and interdependencies are synchronized and well executed

§  Writing & reviewing proposals for new and existing opportunities, identifying and setting goals, and creating plans to achieve goals

§  Executing go-to-market plans and revising plans as needed

§  Representing the company at trade shows, conferences and other relevant industry events

§  Possessing a strong understanding of our products, our competition in the industry and positioning

Our ideal candidate will have:

·       Successfully developed enterprise partnerships for a technology-based platform, such as EMRs, telehealth, or other complex medical or healthcare technologies

·       Experience selling to clinical, business and IT management within health systems, healthcare providers, health insurers, physician groups, self-insured employers, and / or government agencies

·       Have deep knowledge of the US health care ecosystem and health systems / care delivery

·       Have deep understanding of consulting or advisory client management working with C-level teams

Requirements:

§  College degree

§  MBA or 2 years management consulting experience preferred

§  6+ years health sector experience in a sales, partnerships, strategy, operations or consultative role (e.g., management consult, advisory services)

§  Start-up  experience, or at minimum can clearly demonstrate ability to work in an entrepreneurial, hands on and adaptive environment

§  Willingness to travel 25%+

COMPENSATION

A comprehensive compensation package will include a competitive base salary, performance-based bonus, and stock options

TytoCare is the industry’s only telehealth platform that offers patients an easy, at-home virtual visit paired with a full medical exam.  The platform marries a traditional video visit with an all-in-one medical device, expanding the range of conditions that a provider can treat for and manage from the comfort of a patient’s home, or wherever they may be.  The easy-to-use device and app drives greater telehealth utilization among consumer, enabling more nuanced triage, continuity of care, and more meaningful connections between patients and care teams.

Founded in 2012, TytoCare spent 4 years developing the best-in-class hardware and SAAS solution for use by consumers at home as well as for in clinic-to-clinic and inpatient settings.  Since receiving FDA-clearance in 2016, the company has rapidly grown to 120+ health sector partners including health systems, health plans, and technology partners and has doubled its revenue annually.  Tyto closed its most recent Series C funding round in April 2020, bringing our total funding to $100M+.

Join us as we continue our rapid growth.

POSITION DESCRIPTION

Reporting to the Senior Director of Providers (Central), the Director of Provider Solutions (Central) will be responsible for sourcing, structuring, and closing enterprise-level health system partnerships on the Central Region. 

The successful candidate will:

§  Exude an executive presence, being able to manage up (VP and CEO) and within all levels of the company as well as externally with the C-suite within prospects and partners

§  Thrive in a start-up environment, taking initiative, thinking out-of-the-box, and taking pride in being measured by results

§  Be ready, able and excited to roll up their sleeves and execute

Specific responsibilities include:

§  Growing and managing strategic partnerships to meet revenue and strategic targets

§  Sourcing and leading new business opportunities, sales and partnership development within the territory including, prospecting, deal structuring, negotiation, closing, and execution

§  Being the company’s subject matter expert on Central Region health systems, including news, regulatory, companies and contacts, new entrants, and helping develop which market strategies can be used to attract and close clients

§  Working with leadership to expand the scope of TytoCare’s applicability to encompass new opportunities, use cases, and markets as they emerge

§  Collaborating with marketing, product and strategy teams to ensure that priorities and interdependencies are synchronized and well executed

§  Writing & reviewing proposals for new and existing opportunities, identifying and setting goals, and creating plans to achieve goals

§  Executing go-to-market plans and revising plans as needed

§  Representing the company at trade shows, conferences and other relevant industry events

§  Possessing a strong understanding of our products, our competition in the industry and positioning

Our ideal candidate will have:

·       Successfully developed enterprise partnerships for a technology-based platform, such as EMRs, telehealth, or other complex medical or healthcare technologies

·       Experience selling to clinical, business and IT management within health systems, healthcare providers, health insurers, physician groups, self-insured employers, and / or government agencies

·       Have deep knowledge of the US health care ecosystem and health systems / care delivery

·       Have deep understanding of consulting or advisory client management working with C-level teams

Requirements:

§  College degree

§  MBA or 2 years management consulting experience preferred

§  6+ years health sector experience in a sales, partnerships, strategy, operations or consultative role (e.g., management consult, advisory services)

§  Start-up  experience, or at minimum can clearly demonstrate ability to work in an entrepreneurial, hands on and adaptive environment

§  Willingness to travel 25%+

COMPENSATION

A comprehensive compensation package will include a competitive base salary, performance-based bonus, and stock options

The IT Operations Lead is responsible for managing internal and customer facing projects, including planning, coordinating and executing; and serve as coordinator for multi-group projects. In collaboration with the US VP Operations, design, plan and implement major initiatives to streamline business operations. All related security activities will be under the supervision of the CICO.

Specific Responsibilities:

• Technologies: CRM, Web, Microsite / eCommerce, Power BI.
• IT infrastructure, Security, Analytics, Office 365, G-Suite.
• Design, mange, communicate and deliver technology driven projects.
• Be the key-go-to person IT Operations needs / projects.
• Quarterback projects with cross organizations and teams.
• Establish and implement new processes.
• Manage external vendors, service providers and partners.
• Perform data analysis on a regular basis.

Required Skills:

• Minimum of 4 years of experience in a IT operations, consulting firm, or equivalent.
• Working experience of Microsoft Dynamics, Power BI, Magento.
• Ability to prioritize multiple, competing and simultaneous projects, issues, and activities.
• Comfort in a startup environment that moves quickly and the ability to “wear many hats”.
• Hands on, can do attitude – must!
• Bachelor’s degree, preferably MIS, Engineering, Computer Science
• Flexibility to work remotely or from the New York City office as needed.

What are the Benefits:

• You will help shape the future of healthcare.
• You will be at the forefront of innovative and creative space, telemedicine.
• Competitive compensation.
• Work with a passionate, talented team of incredible people!

Full time position in New York, NY. TytoCare is a leading company in the booming field of telehealth and also in the fight against COVID-19.  The TytoCare platform enables health system, payer and employer customers to roll out next generation telehealth solutions for consumer and professional users. Description: Our customers are central to our business and we are looking for a New York City based customer success superstar who will drive success for our strategic customers. This role includes responsibilities for customer success activities in our large strategic accounts (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and in coordination with account management driving outcomes (e.g., renewals, up-sell, etc.).  Responsibilities: Drive true value for customers

• • Develop trusted relationships with decision makers and the execution team of strategic customer accounts and serve as the lead point of contact
  • Understand each customer’s strategic goals and make strategic / tactical recommendations based on TytoCare’s product & service offerings
  • Gather valuable feedback for continual product improvements
  • Play a critical communication role by regularly interacting with customers to clearly and succinctly communicate insights

Lead cross-functional team to drive customer success

• • Work with internal teams to balance, meet and exceed customer expectations and perceptions
  • Oversee the customer onboarding process and monthly data collection for strategic customers
  • Work closely with the product team and technical services teams to identify and track enhancement requests for future features / functionality
  • Understand various post-sale adoption methods and devise ways to measure and improve to ensure the customer onboarding and handoff experience is world-class
  • Develop new materials (i.e. presentations, best practices, onboarding plans, etc.) as needed to improve the organizational structure

Drive alignment for customer renewals and expansion

• • Partner with account management / sales to develop a plan for customer success and expansion for each customer to achieve growth goals
  • Identify up-sell and product extensions sales opportunities and communicate any potential risks that would threaten renewal

Be the best user of the TytoCare platform in order to promote customer adoption and use

• • Maintain deep understanding of our solutions and speak with customers about the most relevant features / functionality for their specific business needs
  • Develop customer stories, case studies and client references with marketing
  • Strive to understand all the customer IT ecosystem / telehealth tools and champion how to better measure the incremental experience that TytoCare provides
  • Develop and teach best practices around analysis and insights to both clients and throughout TytoCare

Achieve operational excellence

• • Function as the voice of the customer and provide internal feedback on how TytoCare can better serve our customers
  • Enhance effectiveness and efficiencies of processes and systems

Required Skills:

BA/BS degree or equivalent work experience; preference for computer science or related degrees 5+ years experience of customer success, relationship management, consulting or a similar role at a SaaS or Healthcare IT company Experience working with large enterprise customers Excellent communicator in-person, on the phone, through e-mail and over web presentations Strategic thinker with the ability to think and respond quickly in front of customers Strong organizational skills with keen attention to details Analytical and process-oriented mindset; using frameworks, data and analytical tools to structure thinking, facilitate alignment and reach insights Strong experience in working with cross functional teams Passionate about consumer and the technologies that serve them Strong focus on user needs and an intellectual curiosity about the products that help to meet them Comfort in a startup environment that moves quickly and ability to wear many hats in a dynamic environment Travel: Up to 25% of time may include client visits, conference, networking events and other work related events (post COVID)