Where can I purchase TytoCare?
You can purchase TytoCare on our website, tytocare.com or bestbuy.com. TytoCare is also currently available through health systems and providers.
Click here to see if your doctor offers TytoCare.
What do I need in order to use TytoCare?
You will need a smartphone or tablet and a Wi-Fi internet connection.
What smartphones and tablets are compatible with TytoCare?
TytoApp works with iOS (last 2 version) and Android (4.4.4 and above), and is compatible with most Apple iOs and Android OS devices.
Who is the healthcare provider on the other end of the visit?
All providers that use Tyto are licensed medical professionals. Our goal is to connect you with your own provider or network of providers whenever possible. Click here to see if there is a provider near you.
Do I need any training to use TytoCare?
TytoCare has built-in training videos and guidance technology to help ensure accuracy and ease-of-use. When using Tyto during a live telehealth exam, your clinician will guide you through the examination process, letting you know where to put the stethoscope on your heart, where to place the otoscope inside the ear, etc.
Is TytoCare covered by insurance?
You can use your FSA (Flexible Spending Account) to pay for the Tyto device. Medical exams and virtual visits with your doctor are often covered by your insurance. Please check with your provider or insurance company to determine if telehealth visits are covered by your plan.
What exams can be performed using TytoCare?
A TytoCare visit provides your physician with high-quality digital sounds of the heart and lungs, high-quality digital images and video of the ears, throat, and skin and measures heart rate and body temperature. Using this examination data, your doctor can provide you with a diagnosis, treatment plan, and prescription if needed.
Can I use TytoCare away from home?
Yes. TytoCare is lightweight, compact, and portable. It is designed for all types of remote use. All you need is the TytoApp, a smartphone or tablet, and a Wi-Fi connection.
Who sees the data from my exams, and is it HIPAA-compliant?
Exam data is sent via an encrypted, secure network and is stored on our HIPAA-compliant cloud. Only you and your healthcare provider can determine who can access your medical records.
Is TytoCare FDA cleared?
TytoCare Stethoscope is FDA cleared and all other devices comply with FDA requirements.
Who can use TytoCare?
TytoCare is for use by adults, 18-65 years of age who are comfortable using mobile apps. If you wear eye glasses, contacts or hearing aids, please use them while using Tyto.
Is TytoCare similar to the exam tools used by doctors in an office?
Yes, TytoCare includes an otoscope (ears), stethoscope (heart, lungs, and abdomen), basal thermometer, and digital camera (skin and throat) and is designed to provide your healthcare provider with the same type of examination data he or she would use in the office. The TytoCare Stethoscope was cleared by the FDA and all other devices comply with FDA requirements. TytoCare devices have passed multiple performance bench tests versus comparable devices to ensure quality results.
What conditions can be diagnosed with TytoCare?
TytoCare can help a healthcare provider diagnose and treat many common conditions, including ear infections, sore throats, fever, cold and flu, allergies, pink eye, nausea, constipation, asthma, bronchitis, upper respiratory infections, bug bites, and common skin conditions, including contact dermatitis, rash, and diaper rash.
Can I receive a prescription after a TytoCare telehealth visit?
Yes. If a prescription is needed, your provider can prescribe and send your prescription directly to your preferred pharmacy.
What is my role in the TytoCare exam?
You will perform the exams at home on yourself or your child using TytoHome using Tyto’s proprietary guidance technology or under the guidance of a healthcare provider. In both scenarios, you will be guided through the process to ensure accurate exam data is captured.
What is the healthcare provider’s role in the TytoCare exam?
Your healthcare provider will use the data provided by TytoHome, in combination with the video consult, to examine, diagnose, and treat your conditions remotely.
Is TytoCare okay to use on sensitive skin?
Yes. TytoCare conducted biocompatibility testing and was found to be in full compliance with the biocompatibility standards requirements.
Is TytoCare HSA/FSA approved?
TytoCare is approved for purchasing with HSA/FSA funds.
Can I use my HSA/FSA card to purchase?
Because TytoHome is HSA/FSA approved, all you need to do is check out on tytocare.com using your HSA/FSA debit card. You are also able to use another form of payment and apply for reimbursement through your plan at the discretion of your provider.
I already ordered. Can I still get reimbursed through my HSA/FSA account?
If you used a different credit card from your HSA/FSA debit card to purchase your TytoHome, please contact your HSA/FSA provider for reimbursement.
Can I combine my HSA/FSA card and my credit card to purchase TytoCare?
No, please only use one form of payment at checkout.
How can I get a reimbursement from my HSA/FSA account?
You should follow the normal process as any other medical reimbursement claims. You will need to reach out to your HSA or FSA provider for more details on how to proceed. If you have yet to buy the product, you can purchase from our website using your FSA or HSA card.
Is the TytoApp free?
Yes, the TytoApp is free to download and use.
Is there a monthly subscription fee to use TytoCare?
No, there is no monthly subscription fee to use TytoCare at this time.
Do you offer a satisfaction guarantee?
We offer a 90-day satisfaction, return for any reason, make you happy guarantee from the date of purchase. Just contact our customer support team and don’t forget to keep your proof of purchase.
Does TytoCare ship internationally?
TytoCare Inc. currently only ships within the United States including Alaska and Hawaii.
Is there a warranty?
We offer a 1-year warranty from the date of purchase.
What if I don’t have a smartphone?
At this time, TytoHome requires a smartphone or tablet to download the TytoApp and set up the device.
When should I use TytoCare?
TytoCare provides an on demand physical exam that captures Heart, Lung, Ear, Throat and Temperature exams. Make sure to pair your TytoHome device as soon as you receive it so that it is ready to use when you need it. You may need to use your TytoCare when you or a family member is feeling sick or even for wellness checks.
Will I be able to talk to my doctor?
Currently, TytoHome is associated with our partner provider network such as LiveHealth Online, Ochsner, Novant, Baptist Health and Sanford Health. There is the ability to share exams with your own provider, this will enable you to let your own provider access the exams.
Is TytoHome considered a medical device?
Yes, TytoHome is considered a medical device.
What comes in the TytoHome box?
The TytoHome kit includes the Tyto device with exam camera and thermometer, otoscope adapter for examining the ears, stethoscope adaptor for heart and lung sounds, and a tongue depressor adaptor for the throat.
Does TytoCare provide your doctor with real-time data?
Yes, depending on the service provider. The TytoCare platform has 2 main options–‘See a Clinician Online’ or ‘Exam and Forward’. The ‘See a Clinician Online’ feature allows the provider to access the Tyto Device during a visit in real time.
Can I use TytoCare for my annual wellness exam?
Yes, this will depend on the medical service provider. The TytoCare platform provides an on demand physical exam that captures Heart, Lung, Ear, Throat and Temperature exam.
I don’t have health insurance. How much will an exam cost?
Depending on the provider we have partnered with, you may pay up to $59.99 or less per visit.
How long does it take to set up?
The process of setting up your device will take up to 10 minutes. The process is only a few steps: unboxing, registration, pairing, academy, and conducting a visit.
