FAQs

You can purchase TytoCare on our website, tytocare.com or bestbuy.com. TytoCare is also currently available through health systems and providers.
  Click here to see if your doctor offers TytoCare.

You will need a smartphone or tablet and a Wi-Fi internet connection.

TytoApp works with iOS (last 2 version) and Android (4.4.4 and above), and is compatible with most Apple iOs and Android OS devices.

All providers that use Tyto are licensed medical professionals.  Our goal is to connect you with your own provider or network of providers whenever possible.  Click here to see if there is a provider near you.

TytoCare has built-in training videos and guidance technology to help ensure accuracy and ease-of-use.  When using Tyto during a live telehealth exam, your clinician will guide you through the examination process, letting you know where to put the stethoscope on your heart, where to place the otoscope inside the ear, etc.

You can use your FSA (Flexible Spending Account) to pay for the Tyto device.  Medical exams and virtual visits with your doctor are often covered by your insurance.  Please check with your provider or insurance company to determine if telehealth visits are covered by your plan.

A TytoCare visit provides your physician with high-quality digital sounds of the heart and lungs, high-quality digital images and video of the ears, throat, and skin and measures heart rate and body temperature.  Using this examination data, your doctor can provide you with a diagnosis, treatment plan, and prescription if needed.

Yes. TytoCare is lightweight, compact, and portable. It is designed for all types of remote use. All you need is the TytoApp, a smartphone or tablet, and a Wi-Fi connection.

Exam data is sent via an encrypted, secure network and is stored on our HIPAA-compliant cloud. Only you and your healthcare provider can determine who can access your medical records.

TytoCare Stethoscope is FDA cleared and all other devices comply with FDA requirements.

TytoCare is for use by adults, 18-65 years of age who are comfortable using mobile apps.  If you wear eye glasses, contacts or hearing aids, please use them while using Tyto.

Yes, TytoCare includes an otoscope (ears), stethoscope (heart, lungs, and abdomen), basal thermometer, and digital camera (skin and throat) and is designed to provide your healthcare provider with the same type of examination data he or she would use in the office. The TytoCare Stethoscope was cleared by the FDA and all other devices comply with FDA requirements.  TytoCare devices have passed multiple performance bench tests versus comparable devices to ensure quality results.

TytoCare can help a healthcare provider diagnose and treat many common conditions, including ear infections, sore throats, fever, cold and flu, allergies, pink eye, nausea, constipation, asthma, bronchitis, upper respiratory infections, bug bites, and common skin conditions, including contact dermatitis, rash, and diaper rash.

Yes. If a prescription is needed, your provider can prescribe and send your prescription directly to your preferred pharmacy.

You will perform the exams at home on yourself or your child using TytoHome using Tyto’s proprietary guidance technology or under the guidance of a healthcare provider.  In both scenarios, you will be guided through the process to ensure accurate exam data is captured.

Your healthcare provider will use the data provided by TytoHome, in combination with the video consult, to examine, diagnose, and treat your conditions remotely.

Yes. TytoCare conducted biocompatibility testing and was found to be in full compliance with the biocompatibility standards requirements.

TytoCare is approved for purchasing with HSA/FSA funds.

Because TytoHome is HSA/FSA approved, all you need to do is check out on tytocare.com using your HSA/FSA debit card. You are also able to use another form of payment and apply for reimbursement through your plan at the discretion of your provider.

If you used a different credit card from your HSA/FSA debit card to purchase your TytoHome, please contact your HSA/FSA provider for reimbursement.

No, please only use one form of payment at checkout.

You should follow the normal process as any other medical reimbursement claims. You will need to reach out to your HSA or FSA provider for more details on how to proceed. If you have yet to buy the product, you can purchase from our website using your FSA or HSA card.

Yes, the TytoApp is free to download and use.

No, there is no monthly subscription fee to use TytoCare at this time.

We offer a 90-day satisfaction, return for any reason, make you happy guarantee from the date of purchase. Just contact our customer support team and don’t forget to keep your proof of purchase.

TytoCare Inc. currently only ships within the United States including Alaska and Hawaii.

We offer a 1-year warranty from the date of purchase.

At this time, TytoHome requires a smartphone or tablet to download the TytoApp and set up the device.

TytoCare provides an on demand physical exam that captures Heart, Lung, Ear, Throat and Temperature exams. Make sure to pair your TytoHome device as soon as you receive it so that it is ready to use when you need it. You may need to use your TytoCare when you or a family member is feeling sick or even for wellness checks.

Currently, TytoHome is associated with our partner provider network such as LiveHealth Online, Ochsner, Novant, Baptist Health and Sanford Health. There is the ability to share exams with your own provider, this will enable you to let your own provider access the exams.

Yes, TytoHome is considered a medical device.

The TytoHome kit includes the Tyto device with exam camera and thermometer, otoscope adapter for examining the ears, stethoscope adaptor for heart and lung sounds, and a tongue depressor adaptor for the throat.

Yes, depending on the service provider. The TytoCare platform has 2 main options–‘See a Clinician Online’ or ‘Exam and Forward’. The ‘See a Clinician Online’ feature allows the provider to access the Tyto Device during a visit in real time. 

Yes, this will depend on the medical service provider. The TytoCare platform provides an on demand physical exam that captures Heart, Lung, Ear, Throat and Temperature exam.

Depending on the provider we have partnered with, you may pay up to $59.99 or less per visit.

The process of setting up your device will take up to 10 minutes. The process is only a few steps: unboxing, registration, pairing, academy, and conducting a visit.