HFHS leveraged TytoCare as the EHR-integrated telehealth solution to accommodate this comprehensive clinical care delivery option,” said Joel Whitbeck, group practice director at HFHS. “This model included an on-site medical assistant to support employees with on-site point-of-care testing, vaccinations and drawing labs.
“In addition, HFHS has online self-scheduling and a dedicated scheduling phone line available to employees, or the employee can show up at the clinic where the medical assistant will help schedule an ad hoc appointment with a remote provider resource,” he continued. “The medical assistant executes standard rooming activities and collects key vitals for the employee, which will be entered into the Epic EHR and be available for the remote provider at the time of the visit.”
With the use of TytoCare in the hands of the medical assistant during the virtual visit, the provider is able to perform a comprehensive exam, including enhanced skin exam, head and neck exam, ear exam with the otoscope attachment, and auscultate the lungs, heart and abdomen with the stethoscope attachment.
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