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Healthcare Engagement Virtual Summit 2025

Watch the 2025 Healthcare Engagement Virtual Summit to explore solutions for healthcare engagement with experts from Select Health, Network Health, Oklahoma Complete Health, MetroPlusHealth, and more!
 
Featuring
Eric Glazer
Eric Glazer
Executive Producer & Host, Bright Spots in Healthcare
Jessica Vander Zanden
Jessica Vander Zanden
Vice President, Operations
Kim Barrus
Kim Barrus
AVP Quality and Accreditation
Brindha Sridhar
Brindha Sridhar
Vice President of Customer Experience and Strategy
Samuel Karns
Samuel Karns
Rural and Telehealth Specialist, Community Engagement (SDOH)
Shany Dembak
Shany Dembak
Associate Vice President of Global Partner Marketing
Dr. Yair Lewis
Chief Medical Officer
Agenda
  • Opening remarks – Eric Glazer, Executive Producer & Host at Bright Spots in Healthcare 
  • How Select Health is transforming the Healthcare Experience Kim Barrus, MSN, RN, PMP, Director of Clinical Outcomes Management, Select Health 
  • How to Create 5-Star Customer ExperienceJessica Vander Zanden, Vice President, Operations, Network Health 
  • How Centene is Transforming the Healthcare Experience Samuel Karns, Rural and Telehealth Specialist, Community Engagement (SDOH), Oklahoma Complete Health (Centene) 
  • Transforming the Member Experience Brindha Sridhar, Vice President, Customer Experience Strategy, MetroPlusHealth 
  • Technology & AI Fireside Dr. Yair Lewis, PhD, MD, CMO at Navina, and Shany Dembak, VP Partner Marketing at TytoCare 
  • Q&A with Health Plan Leaders 

Learn more from each of our speakers

Kim Barrus – How Select Health is Transforming the Healthcare Experience

Kim Barrus shared how Select Health is improving access in healthcare deserts with hybrid clinics like the one in Wells, Nevada. By combining virtual care, in-person support, and smart partnerships, they’re delivering primary and behavioral care locallyreducing travel, boosting outcomes, and supporting providers.

Jessica Vander Zanden – The 5-Star Mindset: Building Culture, Trust, and Engagement

Jessica Vander Zanden shared how Network Health achieves 5-star performance by making experience the north star—from personalized provider partnerships to service-driven call center strategy. With cross-functional teams and accountable data, they’ve built a culture of trust, flexibility, and results.

Samuel Karns – Empowering Patients and Providers Through Telehealth

Samuel Karns spotlighted how Oklahoma Complete Health is expanding access in rural communities through library-based telehealth hubs and home diagnostic kits. With partners like OSU and Variety Care—and tech including TytoCarethey’re overcoming connectivity, privacy, and diagnostic barriers to bring care closer to home.

Brindha Sridhar – MetroPlusHealth’s CX Playbook: From Onboarding to Long-Term Loyalty

Brindha Sridhar shared how MetroPlusHealth is driving CX transformation with real-time sentiment analysis, cross-functional collaboration, and a 90-day onboarding journey that boosted NPS and retention. By measuring what matters and acting on insights, they’re improving member experience from day one.