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ROI-CENTERED CARE VIRTUAL SUMMIT:

Building Innovative Access Strategies in Healthcare

The ROI-Centered Virtual Summit focused on empowering providers to lead the transformation of access in healthcare. Discover how leading organizations are building profitable and sustainable care delivery blueprints that align with both mission and margins.  

At a time when health systems are being asked to do more with less, the ROI-Centered Care Virtual Summit, co-hosted by TytoCare, Bright Spots in Healthcare, and the American Telemedicine Association, put the spotlight on one big question: How can better access lead to better results for patients, providers, and the bottom line?

Leaders from across the country shared how they’re reducing unnecessary ED visits, improving throughput, and reaching more patients, especially in rural and underserved areas. Their message was clear: access isn’t just a mission-driven goal anymore, it’s a smart, strategic move. Whether you’re running operations, leading innovation, or building care models, the insights in this summit offer a roadmap for turning access into real, measurable impact.

 

SPEAKERS

Eric Glazer
Hosted by
Eric Glazer
Executive Producer & Host, Bright Spots in Healthcare
Bright Spots
Pothik Chatterjee
Pothik Chatterjee
Executive Director, Digital 
Health Institute, Rice University 
& Houston Methodist
rice university and hM
Read more
Dr. Fernando Carnavali
Dr. Fernando Carnavali
Associate Professor Medicine, Icahn School of Medicine and Chief General Internal Medicine
Read more
Komal Lodaria, MA, FPCC 
Komal Lodaria, MA, FPCC 
Senior Director, Care Experience
NYC
Read more
Dr. Bradley Anderson
Dr. Bradley Anderson
Medical Director 
of Virtual Care
OSU
Read more
Jared M. Droze
Jared M. Droze
Director of Virtual Care

OSU
Read more
Gabi Lawrence
Gabriella Lawrence
Senior Director, Clinical Solutioning
TytoCare logo
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Pothik Chatterjee
Pothik Chatterjee
Executive Director, Digital 
Health Institute, Rice University 
& Houston Methodist
rice university and hM

Pothik Chatterjee is Executive Director of the Digital Health Institute, a brand new collaboration between Rice University and Houston Methodist. He brings over 15 years of leadership in digital health, biotech, and AI. Previously, he led Innovation at Brigham Innovation Hub in Boston, forging partnerships with Apple, Microsoft, and AWS and startups including PillPack and Twine Health. He also led Innovation at Sinai Hospital of Baltimore and launched a digital health incubator and investment program with CareFirst BlueCross BlueShield of Maryland as part of their $100M venture fund with a focus on early stage digital health startups. At DHI, he advances cross-sector collaboration in digital care, precision medicine, and data science. He holds degrees from Georgetown, Johns Hopkins, and Harvard Business School.

Dr. Fernando Carnavali
Dr. Fernando Carnavali
Associate Professor Medicine, Icahn School of Medicine and Chief General Internal Medicine

Dr. Carnavali is the Chief of the Division of General Internal Medicine for Mount Sinai Morningside and Mount Sinai West (MSM/MSW) and serves as the Medical Director of the Long COVID Satellite Clinic at Mount Sinai Doctors Ansonia (MSD-Ansonia). In this role, Dr. Carnavali oversees a large, complex division with eight outpatient service locations spanning Manhattan’s West Side from Harlem to Chelsea. Clinically, he focuses on the treatment and management of chronic illness, with a particular emphasis on Long COVID care. In addition to Long COVID work, Dr. Carnavali leads outpatient practice transformation initiatives across MSM/MSW and the Mount Sinai Health System, guiding quality improvement teams to enhance patient satisfaction, improve access to care, and explore innovative service models.

Komal Lodaria, MA, FPCC 
Komal Lodaria, MA, FPCC 
Senior Director, Care Experience
NYC

Komal has worked at NYC Health + Hospitals since 2019, primarily building and growing Care Experience programs. In her current role, she works with her team to provide strategic oversight and guidance on patient experience and employee engagement for the health system, in partnership with enterprise-wide and service-line-specific Care Experience Councils.

She is passionate about engaging multidisciplinary teams across the system to enhance the holistic and person-centered experience across care settings in an equitable and inclusive manner. An Industrial-Organizational Psychology practitioner by trade, she has worked on enterprise-wide culture change and transformation initiatives focused on enhancing the overall employee experience and value proposition in private healthcare and international civil service organizations in prior roles.

She is driven to create win-win situations for the workforce and the organization by integrating experience insights and improvement science through initiatives such as Care Improvement Contest, which received a Gage Award Honorable Mention at the AEH VITAL 2023 conference. Komal has co-authored publications focused on patient experience trends and themes in the telehealth setting, and is also a graduate from the 2023 cohort of America’s Essential Hospitals’ (AEH) Essential Women’s Leadership Academy. Most recently, Komal also served as interim Chief Experience Officer at NYC Health + Hospitals/Harlem, and NYC Health + Hospitals/South Brooklyn Health.

Dr. Bradley Anderson
Dr. Bradley Anderson
Medical Director 
of Virtual Care
OSU

Bradley Anderson, a board-certified Internal Medicine physician with a background deeply rooted in rural Missouri. I earned my Bachelor’s degree in Health Science, specializing in Radiology, from Missouri Southern State University. Following that, I pursued my medical education at Campbell University School of Osteopathic Medicine in North Carolina, followed by a residency in Internal Medicine at Oklahoma State University. My career journey led me to join the faculty at Oklahoma State University, where I now serve as a Clinical Assistant Professor of Internal Medicine and hold multiple administrative roles including Medical Director of Virtual Care, Vice Chair of the OSUMC Internal Medicine Department, and Medical Director of the Hospitalist at Cleveland Area Hospital. My commitment lies in bridging the healthcare gap in underserved communities, particularly through the innovative avenue of Virtual Care, ensuring that specialized medical expertise reaches those who need it most.

Jared M. Droze
Jared M. Droze
Director of Virtual Care

OSU

With over 15 years of progressive leadership experience in healthcare operations, Jared has successfully driven innovation and growth across hospital, outpatient, academic, and virtual care settings. Skilled in strategic operations, physician alignment, and performance management, he has consistently improved financial performance, patient outcomes, and team cohesion in both non-profit and for-profit environments. Currently serving as the Director of Virtual Care at OSU Medicine, Jared is passionate about leveraging technology and collaborative strategies to enhance healthcare accessibility and delivery. Jared holds a Master’s in Healthcare Administration from Oklahoma State University – Center for Health Sciences and is a member of the American College of Healthcare Executives.

Gabi Lawrence
Gabriella Lawrence
Senior Director, Clinical Solutioning
TytoCare logo

Dr. Gabriella Lawrence, MPH, PhD, is an epidemiologist, currently Senior Director, Clinical Product and Solutioning at TytoCare. Gabi has worked in the health innovation space for 10+ years, most recently as the Clinical Director at Elevance Health’s innovation center, and previously as a Senior Epidemiologist at Clalit Innovation. She was formerly the Deputy Director of the Israel National Program for Quality Indicators in Community Healthcare, aiming to close gaps in care and improve health equity. She leads teams that shape and execute evidence and evaluation strategy, guide clinical product development, build credibility and trust with health system leaders and translate data and rigorous research into a compelling narrative – all this with a deep understanding of both the Israeli and US healthcare systems.

She loves raising her family in the natural beauty of Northern Israel and is passionate about using data, scientific research and clinical outcomes to drive innovation, change, decision making and impact in healthcare.

FEATURING

Bright Spots
NYC
Mount Sinai
OSU
rice university and hM
ATA
TytoCare logo

AGENDA

Eric Glazer Bright Spots in Healthcare

Opening remarks

Dr. Bradley Anderson &
Jared M. Droze Oklahoma State University

Empowering Rural Oklahoma: Using Virtual Care to Increase Access to Healthcare Across Oklahoma

Komal Lodaria NYC Health+ Hospitals

How to Execute Experience Strategic Improvements at Health Systems  

Gabriella Lawrence TytoCare

How to Prove Clinical and Economic Value for Virtual Care Programs  

Dr. Fernando Carnavali Mount Sinai

Keeping Clinicians in the Cockpit with AI 

Pothik Chatterjee Rice University & Houston Methodist

From Pilot to Scale: Rice–Houston Methodist’s Digital Health Institute

Panel discussion

OSU

Empowering Rural Oklahoma: Using Virtual Care to increase access to healthcare across Oklahoma

Dr. Bradley Anderson and Jared Droze shared how OSU Medicine is expanding access across rural Oklahoma through hybrid clinics, hospital partnerships, and school-based telehealth. By leveraging low-barrier technology like TytoCare, they’ve reduced unnecessary transfers, kept patients closer to home, and built scalable models with community and tribal partners, leading to improved outcomes while strengthening local healthcare capacity

“We prevented a transfer, improved kidney function, and kept the patient close to family. A win-win for everyone.”

Brad Anderson
Dr. Brad Anderson
Medical Director of Virtual Care

OSU advances school health in rural Oklahoma 

Dr. Brad Anderson and Jared Droze showcased OSU’s virtual care program on the School Health Virtual Summit 2025. Learn more about how their school-based telehealth clinics help keep kids in class and parents at work while addressing provider shortages.

“We’re retaining at least 80% of patients in their local hospitals. Care stays local and so does the revenue.”

Qoute image for Jared DRoze
Jared Droze
Director of Virtual Care

NYC_Health_+_Hospitals_

How to Execute Experience Strategic Improvements at Health Systems

Komal Lodaria shared how NYC Health + Hospitals made “experience” a systemwide pillar using IHI’s PDSA method, data tools (key-driver reports, heat maps), and a quarterly Care Improvement Contest to lift HCAHPS performance. By linking workforce wellbeing to patient outcomes and scaling unit-level wins across service lines, participating units saw ~4% gains in “Rate the Hospital” while nonparticipants declined, proving that simple, disciplined improvement beats big overhauls.

“We’re moving from good to great by focusing on nurse and doctor communication, which are our strongest drivers.”

Komal quote
Komal Lodaria
MA, FPCC, Senior Director, Care Experience 

How To Prove Clinical And Economic Value For Virtual Care Programs

Gabriella Lawrence shared why digital health only scales when clinical outcomes and hard-dollar ROI are designed and measured from day one. She outlined a clear playbook: drive engagement, use rigorous matched-control analyses, translate results into cost savings, and iterate. This methodology gives financial leaders the proof to renew, expand, and invest at scale.

“There’s no way to prove your clinical or economic value if you don’t think about it from day one of your innovation.”

Gabriella Lawrence
Gabriella Lawrence, PhD
Sr. Director, Clinical Solutioning
Mount Sinai_167

Keeping Clinicians in the Cockpit with AI 

Dr. Fernando Carnavali shared how Mount Sinai uses AI, patient portals, and remote monitoring to improve diagnostic accuracy and communication across the entire patient journey, not just the visit. LLMs streamline clinician-to-patient/provider messaging and support non-English speakers, while strong guardrails (privacy, clinician oversight) help prevent anxiety, misinformation, and “orthosomnia,” keeping clinicians firmly in the cockpit.

“AI-enabled communication puts our back-and-forth with patients at a different level.”

Fernando Carnavali MD
Fernando Carnavali, MD
Associate Professor of Medicine, Icahn School of Medicine and Chief General Internal Medicine
rice university and hM

From Pilot to Scale: Rice–Houston Methodist’s Digital Health Institute

Pothik Chatterjee shared how the new Rice University-Houston Methodist Digital Health Institute pairs academic rigor with health-system scale, leveraging governance-first, DGX computing, and a 6M-patient, 20-year dataset, to turn AI into outcomes. He highlighted ROI wins, and shared how the system has achieved them.

“Houston Methodist was able to set this virtual ICU infrastructure up in just 6 months… and in terms of the outcomes, we saw significantly improved satisfaction, reduced length of stay, and a 20% reduction in code blues.”

POTHIK
Pothik Chatterjee
Executive Director, Digital Health Institute