2022 Virtual Primary Care Adoption Survey Report

Despite the enormous potential of VPC, there are still multiple barriers to adoption, even after the boost in awareness during COVID-19.

To learn more about what members are really looking for in VPC and digital-first plans, we worked with one of the top 5 US health plans to survey over 300 members who had experience with traditional, video-only telehealth, and telehealth optimized with remote physical exams.

The results shine a light on the changing face of virtual primary care for today’s members and payers alike.

Key findings include:

  • 90%

    are waiting an average of 6 days to see a primary care provider

  • 80%

    are comfortable using virtual primary care with remote physical exams in place of visiting the ED

  • 92%

    say that VPC with remote physical examinations makes primary care more accessible

  • 67%

    are more likely to stay with their payer long term due to being provided with VPC with remote physical examinations

  • 66%

    will consider a digital-first plan once they have experienced VPC with remote physical examinations

Get the Survey

Find out what members are really looking for in VPC and digital-first plans.