Adoption of hybrid models is crucial in transforming value-based care
The panelists emphasized the importance of incorporating hybrid models in health care to improve value-based care. They highlighted the necessity of meeting patients where they are and providing care in the most appropriate and convenient channels. Furthermore, they stressed the importance of ensuring continuity of care in these hybrid models by integrating reports from virtual visits into electronic medical records or other mechanisms.
“Healthcare has to be 24/7 and that it has to include primary care,” said Donna O’Shea. “It’s a slow build, because we’re doing it market by market because we need to offer all the services virtually, but we need to have a backup for when you need to go in person.” O’Shea further emphasized the importance of team-based care that integrates physical and behavioral health, and is connected to the United Healthcare Network.
Tracy Rico added, “We require a consult file from our vendors that lets us know what happened because it’s really important that it gets back to that PCP so we can form that medical home relationship.” This, she argued, reinforces the relationship between patients and providers, and enables more effective chronic care management.