Carmina Lu shared how UCLA Health launched a hybrid video-to-clinic urgent care model, improving access and cutting wait times. She outlined implementation steps, patient adoption data, workflow integration, and lessons learned around training, tech, and team coordination.
Allie McCardle shared how Ochsner Health repurposed TytoCare to balance clinic volumes, reduce burnout, and expand access. She outlined workflow changes, mobile check-in innovations, and strategies to streamline urgent care without adding staff.
Maggie Dreon detailed Allina Health’s blended urgent care model, combining in-person and virtual services to reduce wait times, boost provider productivity, and improve patient experience. She shared insights on implementation, demographics, and expansion plans.
Rolinda Mitchell and Jennifer Dempsey shared how Yale New Haven Health built a profitable, 24/7 urgent care telehealth model—expanding access, supporting in-person sites, integrating systemwide, and generating downstream revenue through strategic operational innovation.
Scott Ritter shared how Baptist Health scaled virtual care booths across all urgent care sites to reduce wait times, boost efficiency, and cut overtime. He outlined implementation strategies, staff engagement tactics, and results, including 18-minute visit times and high patient satisfaction.
Baptist Health is using TytoCare’s Pro Smart Clinic to provide virtual care support from urgent care clinics, enabling diagnostic confidence for remote clinicians and improving KPIs including patient volume, length of stay, and patient experience.
Jeannine Majer detailed Northwestern Medicine’s journey scaling a standardized, multimodal virtual urgent care program—expanding hours, reducing no-shows, and launching in-clinic and at-home TytoCare visits to improve access, throughput, and patient satisfaction across 27 locations.
We had the privilege of hosting Bill Gassen, President and CEO of Sanford Health, together with the American Telemedicine Association, for a roundtable in which we discussed the role of telehealth in rural communities – you can watch it here. Health systems across the United States are investing in a continuous effort to provide high-quality healthcare […]
We had the privilege of hosting Bill Gassen, President and CEO of Sanford Health, together with the American Telemedicine Association, for a roundtable in which we discussed the role of telehealth in rural communities – you can watch it here. Health systems across the United States are investing in a continuous effort to provide high-quality healthcare […]
