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Urgent Care Virtual Summit 2025

Watch the 2025 Urgent Care Virtual Summit to explore how virtual care is shaping the future of urgent care delivery with experts from UCLA Health, Allina Health, Baptist Health, Ochsner, and more!
Speakers
carmina lu
Carmina Lu
Clinical Director, Immediate Care
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maggie dreon
Maggie Dreon
Manager of Clinical Service Line Operations, Virtual Care
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Jeannine Majer
Director of Ambulatory Services, Immediate Care Centers
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scott ritter
Scott Ritter
Ambulatory Operations Manager for Digital Health
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Allie McCardle
Allie McCardle
Clinical Operations Manager
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rollinda mitchell
Rolinda Mitchell
Associate Medical Director of Telehealth
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Jennifer Dempsey
Jennifer Dempsey
Director of Operations Planning
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Joanna Braunold
Director of Content Marketing and Communications
Agenda
  • Opening remarks – Joanna Braunold, Director of Content Marketing and Communications, TytoCare
  • Immediate Care Video to Clinic: A Hybrid Virtual Model for Improving Patient Access – Carmina Lu, Clinical Director, Immediate Care at UCLA Health
  • Enhancing Urgent Care Efficiency through Digital Innovation – Allie McCardle, Clinical Operations Manager, Urgent Care and Occupational Health at Ochsner Health
  • Allina Health Unscheduled, Same-day Services: Urgent Care and Virtual Care Partnership to Expand Access – Maggie Dreon, Manager of Clinical Service Line Operations, Virtual Care at Allina Health
  • How 24/7 Telehealth Became Our Most Valuable Asset – Jennifer Dempsey, Director of Operations Planning, and Rolinda Mitchell, Associate Medical Director of Telemedicine at Yale New Haven Health Urgent Care
  • Virtual Relief for Physical Lines – Scott Ritter, Ambulatory Operations Manager for Digital Health at Baptist Health
  • Immediate Care Virtual Program – Jeannine Majer, Director of Ambulatory Services, Immediate Care Centers, Central Region at Northwestern Medical Group
  • Q&A with Urgent Care Leaders 

Learn more from each of our speakers

Carmina Lu – Immediate Care Video to Clinic: A Hybrid Virtual Model for Improving Patient Access

Carmina Lu shared how UCLA Health launched a hybrid video-to-clinic urgent care model, improving access and cutting wait times. She outlined implementation steps, patient adoption data, workflow integration, and lessons learned around training, tech, and team coordination.

Allie McCardle – Enhancing Urgent Care Efficiency through Digital Innovation

Allie McCardle shared how Ochsner Health repurposed TytoCare to balance clinic volumes, reduce burnout, and expand access. She outlined workflow changes, mobile check-in innovations, and strategies to streamline urgent care without adding staff.

Maggie Dreon – Allina Health Unscheduled, Same-day Services

Maggie Dreon detailed Allina Health’s blended urgent care model, combining in-person and virtual services to reduce wait times, boost provider productivity, and improve patient experience. She shared insights on implementation, demographics, and expansion plans.

Rolinda Mitchell and Jennifer Dempsey – Redesigning Urgent Care for Access and Revenue

Rolinda Mitchell and Jennifer Dempsey shared how Yale New Haven Health built a profitable, 24/7 urgent care telehealth model—expanding access, supporting in-person sites, integrating systemwide, and generating downstream revenue through strategic operational innovation.

Scott Ritter – Virtual Relief for Physical Lines

Scott Ritter shared how Baptist Health scaled virtual care booths across all urgent care sites to reduce wait times, boost efficiency, and cut overtime. He outlined implementation strategies, staff engagement tactics, and results, including 18-minute visit times and high patient satisfaction.

Baptist Health’s blueprint for 24/7 Urgent Care at scale

Baptist Health is using TytoCare’s Pro Smart Clinic to provide virtual care support from urgent care clinics, enabling diagnostic confidence for remote clinicians and improving KPIs including patient volume, length of stay, and patient experience.

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14% increase in patient volume

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8 minute drop in length of stay

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73.5% drop in wait time

Jeannine Majer – Northwestern’s Immediate Care Virtual Program

Jeannine Majer detailed Northwestern Medicine’s journey scaling a standardized, multimodal virtual urgent care program—expanding hours, reducing no-shows, and launching in-clinic and at-home TytoCare visits to improve access, throughput, and patient satisfaction across 27 locations.