Urgent Care Virtual Summit 2025
- Opening remarks – Joanna Braunold, Director of Content Marketing and Communications, TytoCare
- Immediate Care Video to Clinic: A Hybrid Virtual Model for Improving Patient Access – Carmina Lu, Clinical Director, Immediate Care at UCLA Health
- Enhancing Urgent Care Efficiency through Digital Innovation – Allie McCardle, Clinical Operations Manager, Urgent Care and Occupational Health at Ochsner Health
- Allina Health Unscheduled, Same-day Services: Urgent Care and Virtual Care Partnership to Expand Access – Maggie Dreon, Manager of Clinical Service Line Operations, Virtual Care at Allina Health
- How 24/7 Telehealth Became Our Most Valuable Asset – Jennifer Dempsey, Director of Operations Planning, and Rolinda Mitchell, Associate Medical Director of Telemedicine at Yale New Haven Health Urgent Care
- Virtual Relief for Physical Lines – Scott Ritter, Ambulatory Operations Manager for Digital Health at Baptist Health
- Immediate Care Virtual Program – Jeannine Majer, Director of Ambulatory Services, Immediate Care Centers, Central Region at Northwestern Medical Group
- Q&A with Urgent Care Leaders
Learn more from each of our speakers
Carmina Lu – Immediate Care Video to Clinic: A Hybrid Virtual Model for Improving Patient Access
Carmina Lu shared how UCLA Health launched a hybrid video-to-clinic urgent care model, improving access and cutting wait times. She outlined implementation steps, patient adoption data, workflow integration, and lessons learned around training, tech, and team coordination.
Allie McCardle – Enhancing Urgent Care Efficiency through Digital Innovation
Allie McCardle shared how Ochsner Health repurposed TytoCare to balance clinic volumes, reduce burnout, and expand access. She outlined workflow changes, mobile check-in innovations, and strategies to streamline urgent care without adding staff.
Maggie Dreon – Allina Health Unscheduled, Same-day Services
Maggie Dreon detailed Allina Health’s blended urgent care model, combining in-person and virtual services to reduce wait times, boost provider productivity, and improve patient experience. She shared insights on implementation, demographics, and expansion plans.
Rolinda Mitchell and Jennifer Dempsey – Redesigning Urgent Care for Access and Revenue
Rolinda Mitchell and Jennifer Dempsey shared how Yale New Haven Health built a profitable, 24/7 urgent care telehealth model—expanding access, supporting in-person sites, integrating systemwide, and generating downstream revenue through strategic operational innovation.
Scott Ritter – Virtual Relief for Physical Lines
Scott Ritter shared how Baptist Health scaled virtual care booths across all urgent care sites to reduce wait times, boost efficiency, and cut overtime. He outlined implementation strategies, staff engagement tactics, and results, including 18-minute visit times and high patient satisfaction.
Baptist Health’s blueprint for 24/7 Urgent Care at scale
Baptist Health is using TytoCare’s Pro Smart Clinic to provide virtual care support from urgent care clinics, enabling diagnostic confidence for remote clinicians and improving KPIs including patient volume, length of stay, and patient experience.
14% increase in patient volume
8 minute drop in length of stay
73.5% drop in wait time
Jeannine Majer – Northwestern’s Immediate Care Virtual Program
Jeannine Majer detailed Northwestern Medicine’s journey scaling a standardized, multimodal virtual urgent care program—expanding hours, reducing no-shows, and launching in-clinic and at-home TytoCare visits to improve access, throughput, and patient satisfaction across 27 locations.
Learn more
How virtual care can bridge the care gap in rural communities
We had the privilege of hosting Bill Gassen, President and CEO of Sanford Health, together with the American Telemedicine Association, for a roundtable in which we discussed the role of telehealth in rural communities – you can watch it here. Health systems across the United States are investing in a continuous effort to provide high-quality healthcare […]
How virtual care can bridge the care gap in rural communities
We had the privilege of hosting Bill Gassen, President and CEO of Sanford Health, together with the American Telemedicine Association, for a roundtable in which we discussed the role of telehealth in rural communities – you can watch it here. Health systems across the United States are investing in a continuous effort to provide high-quality healthcare […]